Firecrawl

Growth Engineer, Support Engineering

Rol remoto de Support Engineering con fit claro de ubicación del candidato.

Publicado13 jul 2026

Países elegibles27 países aceptados

Señal de seniorityNivel abierto

Modelo de trabajoRemoto

Ubicaciones aceptadas para candidatos

ArgentinaBahamasBarbadosBeliceBermudasBolivia+21 más

Resumen del rol

Contenido del rol extraído en secciones para revisar más rápido.

Build the internal tools and automations that make support fast, accurate, and scalable
Ship AI-assisted support workflows that deflect, triage, and resolve issues faster
Fix problems at the source: ship product and DX improvements that stop tickets before they happen
Turn recurring support pain into engineering solutions the whole team relies on
Work close to real developer problems and close the loop between support and product

You're a strong full-stack engineer who likes building tools other people depend on
You've built internal tools, automations, or developer-facing systems that got used every day
You think about leverage: how one system can save a team hundreds of hours
Bonus for experience building with LLMs in production (prompt engineering, tool use, inference pipelines) or with support/DX tooling
You move fast and close the loop - you'd rather ship, measure, and iterate than perfect on paper

Salary that makes sense — $205,000–$250,000/year, based on impact, not tenure
Own a piece — Up to 0.05% equity in what you're helping build
Generous PTO — 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to recharge
Parental leave — 12 weeks fully paid, for all parents
Wellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you human
Learning & Development — Expense up to $1,000/year toward anything that helps you grow professionally
Team offsites — A change of scenery, minus the trust falls
Sabbatical — 3 paid months off after 4 years, do something fun and new

Full coverage, no red tape — Medical, dental, and vision (100% for employees, 50% for spouse/kids) — no weird loopholes, just care that works
Life & Disability insurance — Employer-paid short-term disability, long-term disability, and life insurance — coverage for life's curveballs
Supplemental options — Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mind
Doctegrity telehealth — Talk to a doctor from your couch
401(k) plan — Retirement might be a ways off, but future-you will thank you
Pre-tax benefits — Access to FSAs and commuter benefits (US-only) to help your wallet out a bit
Pet insurance — Because fur babies are family too

SF HQ perks: Snacks, drinks, team lunches, intense ping pong, and peak startup energy
E-Bike transportation: A loaner electric bike to get you around the city, on us

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