Resumen del rol

Forward Deployed Engineer

Requisitos y responsabilidades

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What You'll Do

  • Own customer onboarding end to end: Take new customers from signed contract to production deployment. Make the first experience so good they never consider an alternative.
  • Run demos and build POCs that close deals: Partner with the growth team to show technical buyers exactly how Firecrawl solves their problem — live, with their data, on their timeline.
  • Drive account expansion: Identify opportunities within existing accounts to grow usage, add new use cases, and expand contracts. You're not waiting for a CSM to flag upsell opportunities — you're the one closest to the customer.
  • Lead business reviews and customer calls: You're the technical face of Firecrawl. You run QBRs, handle escalations, and keep customers confident that we're the right long-term partner.
  • Build what customers need to buy: When a prospect needs a custom integration, a proof of concept, or a technical validation to get their team on board — you build it. Fast.
  • Feed product intelligence back to the team: You're in more customer conversations than anyone. Surface patterns — what's blocking adoption, what features would unlock expansion, where competitors are showing up — and make sure Product and Engineering hear it.

Available to all employees

  • Salary that makes sense — $150,000–$250,000/year, based on impact, not tenure
  • Own a piece — Up to 0.10% equity in what you're helping build
  • Generous PTO — 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to recharge
  • Parental leave — 12 weeks fully paid, for moms and dads
  • Wellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you human
  • Learning & Development — Expense up to $1,000/year toward anything that helps you grow professionally
  • Team offsites — A change of scenery, minus the trust falls
  • Sabbatical — 3 paid months off after 4 years, do something fun and new

Available to US-based full-time employees

  • Full coverage, no red tape — Medical, dental, and vision (100% for employees, 50% for spouse/kids) — no weird loopholes, just care that works
  • Life & Disability insurance — Employer-paid short-term disability, long-term disability, and life insurance — coverage for life's curveballs
  • Supplemental options — Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mind
  • Doctegrity telehealth — Talk to a doctor from your couch
  • 401(k) plan — Retirement might be a ways off, but future-you will thank you
  • Pre-tax benefits — Access to FSAs and commuter benefits (US-only) to help your wallet out a bit
  • Pet insurance — Because fur babies are family too

Available to SF-based employees

  • SF HQ perks — Snacks, drinks, team lunches, intense ping pong, and peak startup energy
  • E-Bike transportation — A loaner electric bike to get you around the city, on us
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