DNA Payments
Technical Account Manager
Rol remoto de Technical Account Management con fit claro de ubicación del candidato.
Publicado12 jun 2026
Países elegibles1 país aceptado
Señal de senioritySenior
Modelo de trabajoRemoto
Ubicaciones aceptadas para candidatos
Estados Unidos
Resumen del rol
Technical Account Manager
Requisitos y responsabilidades
Contenido del rol extraído en secciones para revisar más rápido.
Job Summary:
- Works alongside the Senior Sales Managers (High Risk) as we grow the merchant/partner portfolio across game of skill.
- Proactively ensure merchant/partner go live and onboarding experiences are low friction and speedy through clearly documented process, training, and ongoing support throughout the go live process;
- Monitor the ongoing performance of the game of skill merchant/partner accounts portfolio to ensure we proactively identify problems early and act as the trusted partner
- Co-ordinate with the other teams across DNA to help resolve customer queries and problems, and ensure process improvements that support game of skill revenue growth are implemented internally
- Provide structured performance reporting to Game of Skill Merchants and Partners
- Ensure new product releases or improvement to processes are communicated and trained to the game of skill estate
- Be on hand to provide ad hoc support and guidance for merchant and partner queries.
- Ensure support tickets are resolved in a timely manner and within SLA
Required skills
- Experience:Minimum of 18 months experience in a support or customer facing co-ordination role.
- Technical Knowledge:Familiarity with payment processing solutions and related technologies (including WooCommerce)
- Customer-Centric:A strong focus on client satisfaction and a proactive approach to solving merchant queries/needs.
- Multi-Tasking:Ability to work across multiple merchants at the same time
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