Staff Technical Account Manager (US) Optimization

Details

• Present our product to customer prospects, understanding their most critical computational challenges and mapping company value accordingly
• Translate and present the company’s vision, strategy, and product roadmap to both executive-level and technical stakeholders
• Deliver technical presentations at large events such as conferences, webinars, and seminars
• Support marketing efforts by hosting webinars, staffing conference booths, and representing the company at industry events
• Hold regular technical meetings with clients during rollout, expansion, and support phases, identifying opportunities for further ROI
• Build and maintain long-term technical relationships with customer teams across the project lifecycle
• Identify and recommend new projects that can leverage the D-Wave’s solutions
• Serve as a technical resource on quantum optimization, industry trends, and competitive positioning
• Convey customer requirements to internal product and development teams, advocating for client needs
• Communicate complex technical information clearly and effectively across multiple platforms and audiences
• Demonstrate a strong customer support mindset, meeting clients where they are and delivering candid, thoughtful guidance
• Support the identification of professional service opportunities through discovery meetings with customers and prospects, and collaborate with the professional services team
• Provide technical support to customer’s project through Advisory Service
• Expect 30%–50% travel to conferences, client meetings, training sessions, and sales events
• Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related STEM field; advanced degree a plus
• 5+ years combined experience in a technical customer-facing role (e.g. Sales Engineer, Technical Account Manager, Presales, Solution Integrator, Solution Architect, Customer Success) in enterprise software or comparable experience solving problems for clients.
• Strong foundation in Optimization (as it relates to Operations Research), algorithms, or applied mathematics
• Familiarity with Operations Research techniques and tools (highly desired)
• 2+ years of hands-on Python programming experience in an enterprise environment
• Experience supporting clients in areas of logistics, manufacturing, pharma, fintech, and/or research and education is required
• Experience with tools and platforms such as, GitHub, and REST APIs
• Proven ability to communicate technical content to both technical and non-technical stakeholders
• Experience with project areas in logistics, scheduling, resource allocation, or other similar focus preferred
• Quantum computing experience is a plus, but not required
• AI/LLM experience is a plus, but not required
• Project management experience is a plus, but not required
• We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.
• We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.
• We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other.
• As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.