Product Quality Engineer

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Build and own an AI-native, first-of-its-kind Voice of the Customer program — synthesizing signal from across our user base to surface what matters most to our business, including product and engineering leadership.
Develop and maintain feedback loops that translate customer experience into product decisions in real-time, at a pace that matches how fast we're moving.
Drive agentic bug prioritization at scale — working with tooling to move from manual triage to automated pipelines, and applying business context where humans need to stay in the loop.
Serve as the senior escalation point between frontline support and engineering, owning the most critical customer issues in your domain at any given time.
Act as the go-to product expert across User Ops and the broader business, fielding technical and product questions that would otherwise land on engineering.
Partner with engineering teams on key initiatives in your domain, contributing product and customer context that shapes prioritization and roadmap decisions.
Contribute to the tooling and infrastructure that makes quality operations more scalable — bug reporting systems, VoC pipelines, and feedback loop infrastructure.

Deep product and technical knowledge — you can quickly get to the bottom of a complex bug and articulate it in a way that unblocks an engineer.
Experience in technical support, software engineering, or a quality-adjacent role at a senior level.
Strong debugging and reproduction skills; you don't just report problems, you understand them.
Sharp judgment on prioritization — you know what a P0 looks like and you don't treat everything like one.
Clear, concise communication across technical and non-technical audiences — from writing a crisp bug report to briefing a product leader.
High ownership mentality — you treat the quality of your product domains as a personal responsibility.
Self-starter with curiosity, a distaste for manual toil, a bias for action, and the ability to operate with confidence in ambiguous, fast-moving environments.

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