Crowdstrike
Technical Account Manager I- Tech Touch (Remote, CAN)
Rol remoto de Technical Account Management con fit claro de ubicación del candidato.
Publicado30 may 2026
Países elegibles1 país aceptado
Señal de seniorityMiddle
Modelo de trabajoRemoto
Ubicaciones aceptadas para candidatos
Canadá
Resumen del rol
Technical Account Manager I- Tech Touch (Remote, CAN)
Requisitos y responsabilidades
Contenido del rol extraído en secciones para revisar más rápido.
Details
- Serve as a technical contact and augment our customer support teams
- Participate with onboarding process
- Perform quarterly health checks and business reviews
- Participate in TAM on-call rotation (during normal business hours) helping answer customer inquiries and case escalation requests.
- Escalate customer issues to management when appropriate.
- Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
- Leverage knowledge content and systems to obtain product expertise
- Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
- Manage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of product
- Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
- Drive support cases to ensure issues are being resolved in a timely manner.
What You'll Need:
- Bachelor’s Degree or equivalent experience
- Experience working with Windows Operating Systems
- Knowledge of enterprise web technologies, security and cutting-edge infrastructures
- Excellent customer service skills and ability to quickly establish technical credibility with customers
- Excellent communication skills, written and verbal
- Proven problem-solving skills
- Collaborative attitude
- Commitment to customer success
Preferred Qualifications:
- Bachelor’s Degree in related field
- 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization
Benefits of Working at CrowdStrike:
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
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