Cresta

Senior Staff Machine Learning Engineer (AI Agent)

Rol remoto de Machine Learning Engineering con fit claro de ubicación del candidato.

Publicado14 jul 2026

Países elegibles2 países aceptados

Señal de senioritySenior

Modelo de trabajoRemoto

Ubicaciones aceptadas para candidatos

CanadáEstados Unidos

Resumen del rol

Contenido del rol extraído en secciones para revisar más rápido.

Agentic Assist: Lead and build next-generation agentic AI systems that augment contact center agents in real time. This track requires strong pre-LLM ML foundations, deep expertise in LLMs and modern prompting techniques, a rapid prototyping mindset, and a proven ability to translate cutting-edge research into scalable, production-grade systems.
Agent & System Quality: Design evaluation frameworks and improve the reliability, robustness, and performance of LLM-powered agents. This includes diagnosing and mitigating failure modes such as hallucinations, retrieval errors, tool misuse, context drift, prompt brittleness, and multi-step reasoning breakdowns, while defining measurable quality metrics (e.g., accuracy, faithfulness, task completion, latency, and cost) for complex, non-deterministic systems.
Insights: Architect and scale LLM and retrieval-augmented generation pipelines that ground models in enterprise data. This track focuses on building high-performance ML systems that process complex data, extract structured insights, and deliver real-time, actionable intelligence at scale.

Lead the design and development of Cresta’s next-generation AI Agents and Agentic Assist systems, defining system architecture and core modeling approaches.
Architect intelligent, multi-step agent workflows that combine real-time guidance, knowledge retrieval, reasoning, summarization, and automated actions into cohesive production systems.
Design, deploy, and optimize LLM-powered systems, including Retrieval-Augmented Generation (RAG) pipelines, multi-agent orchestration, and domain-adapted models.
Improve reasoning, planning, and tool-use capabilities in real-world AI applications.
Develop evaluation strategies for complex, non-deterministic systems, including offline benchmarking, online experimentation, and LLM-as-a-judge methodologies.
Diagnose and mitigate real-world failure modes such as hallucinations, retrieval errors, tool misuse, prompt brittleness, and multi-step reasoning breakdowns.
Define and measure quality metrics (e.g., accuracy, faithfulness, task completion, latency, cost, robustness) to improve system reliability and performance.
Optimize AI systems for scalability, latency, security, and cost efficiency in production environments.
Collaborate cross-functionally with product, frontend, and backend teams to integrate AI capabilities seamlessly into Cresta’s platform.
Mentor engineers, contribute to technical strategy, and help shape the roadmap for Cresta’s AI systems.

Bachelor’s degree in Computer Science, Mathematics, or a related field; Master’s or Ph.D. preferred.
5–8+ years of industry experience building and deploying machine learning systems in production, including significant experience working with LLMs.
Strong expertise in NLP, Generative AI, transformer architectures, embeddings, and retrieval systems.
Proven experience designing and deploying Retrieval-Augmented Generation (RAG) systems in enterprise environments.
Experience building and evaluating complex agentic or multi-step LLM workflows.
Strong knowledge of modern ML frameworks and tools (e.g., PyTorch, TensorFlow, Hugging Face) and distributed/cloud-based infrastructure.
Demonstrated ability to optimize real-time ML systems for performance, scalability, and reliability.
Strong technical leadership skills, with the ability to influence cross-functional decisions and raise the engineering bar.

We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
Paid parental leave to support you and your family
Monthly Health & Wellness allowance
Work from home office stipend to help you succeed in a remote environment
Lunch reimbursement for in-office employees
PTO: 3 weeks in Canada

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