Senior Product Support Engineer (L3)

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" Great candidates may also have one or more of these qualifications: 1. Experience contributing to production codebases in a professional setting 2. Deep familiarity with code review processes, static analysis tools, and software quality practices 3. Strong understanding of AI/ML systems, LLMs, or developer tooling platforms 4. Expertise in observability tools, RCA methodologies, and debugging distributed systems 5. Experience with modern software development ecosystems: VS Code, Cursor, IDE extensions, developer workflows 6. Knowledge of cloud platforms (AWS, GCP, Azure) and container orchestration (Docker, Kubernetes) 7. Background in DevOps, SRE, or platform engineering 8. Experience with customer success metrics and methodologies (retention, expansion, technical account management) 9. Bachelor's degree (or equivalent) in computer science, engineering, or another technical field 10. Open source contributions or demonstrated technical writing skills OUR VALUES 1. Collaborative Humans: Prioritizing collective intelligence 2. Fearless Innovators: Turning obstacles into growth opportunities 3. Persistent Passionate Developers: Thriving on complex, long-term challenges 4. Impact-Driven Creators: Crafting intuitive tools for developers 5. Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world WHAT WE OFFER 1. Work on cutting-edge technology with real-world impact 2. Collaborative and innovative environment 3. Competitive salary, equity, and

4. Professional development opportunities To apply, please submit your resume. CodeRabbit is an equal opportunity employer, committed to diversity and inclusion.

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