Forward Deployed Engineering Manager

Requisitos y responsabilidades

Contenido del rol extraído en secciones para revisar más rápido.

Details

Build Coder’s Forward Deployed Engineering program inside Customer Solutions
Own the first wave of post-sales patterns, especially onboarding and customer “get well” motions
Help customers implement both the technical and organizational changes required to adopt agentic development workflows
Partner with the Field CTO and Customer Solutions leadership to align strategy, customer feedback, and execution
Use customer signals, product feedback, and operational data to improve onboarding quality, health outcomes, and expansion readiness
Develop repeatable patterns that can scale across customer segments with different levels of complexity
Help define how AI and human-in-the-loop workflows should modernize Customer Solutions over time
Contribute to hiring and team formation, with an expectation that this function grows further by year-end
You’ve led or helped build technical customer-facing teams such as professional services, forward deployed engineering, solution architecture, or implementation
You like operating as both a builder and a leader
You can work directly with customers while also designing the systems, patterns, and operating model behind the work
You’re comfortable with ambiguity and energized by defining a new category of work rather than inheriting a finished playbook
You care about customer outcomes, product feedback loops, and practical organizational change
You have enough technical depth to engage credibly with cloud-native platforms, developer workflows, and AI-enabled development practices
(Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!)
Experience with Terraform, platform engineering, developer infrastructure, or cloud development environments
Experience in regulated or large enterprise environments
Experience introducing new operating models across post-sales or go-to-market teams

Our use of AI in hiring

Ashby helps us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions - it helps our team prioritize which applications to review first.
Granola takes notes during our interview calls so our team can focus on the conversation with you.

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