Resumen del rol

Forward Deployed Engineering Manager

Requisitos y responsabilidades

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Details

  • Build Coder’s Forward Deployed Engineering program inside Customer Solutions
  • Own the first wave of post-sales patterns, especially onboarding and customer “get well” motions
  • Help customers implement both the technical and organizational changes required to adopt agentic development workflows
  • Partner with the Field CTO and Customer Solutions leadership to align strategy, customer feedback, and execution
  • Use customer signals, product feedback, and operational data to improve onboarding quality, health outcomes, and expansion readiness
  • Develop repeatable patterns that can scale across customer segments with different levels of complexity
  • Help define how AI and human-in-the-loop workflows should modernize Customer Solutions over time
  • Contribute to hiring and team formation, with an expectation that this function grows further by year-end
  • You’ve led or helped build technical customer-facing teams such as professional services, forward deployed engineering, solution architecture, or implementation
  • You like operating as both a builder and a leader
  • You can work directly with customers while also designing the systems, patterns, and operating model behind the work
  • You’re comfortable with ambiguity and energized by defining a new category of work rather than inheriting a finished playbook
  • You care about customer outcomes, product feedback loops, and practical organizational change
  • You have enough technical depth to engage credibly with cloud-native platforms, developer workflows, and AI-enabled development practices
  • (Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!)
  • Experience with Terraform, platform engineering, developer infrastructure, or cloud development environments
  • Experience in regulated or large enterprise environments
  • Experience introducing new operating models across post-sales or go-to-market teams

Our use of AI in hiring

  • Ashby helps us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions - it helps our team prioritize which applications to review first.
  • Granola takes notes during our interview calls so our team can focus on the conversation with you.
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