Cisco

Customer Reliability Engineer, Hypershield

Rol remoto de Site Reliability Engineering con fit claro de ubicación del candidato.

Publicado13 jul 2026

Países elegibles1 país aceptado

Señal de senioritySenior

Modelo de trabajoRemoto

Ubicaciones aceptadas para candidatos

Estados Unidos

Kubernetes

Resumen del rol

Customer Reliability Engineer, Hypershield

Requisitos y responsabilidades

Contenido del rol extraído en secciones para revisar más rápido.

Details

Own Hypershieldcases escalated from Cisco TAC through to resolution, engaging customers directly as the incident requires
Diagnose complex production failures through the Hypershieldsurface: the N9300 Smart Switch fabric and the on-premises Kubernetes controller that manages its security policy
Localize faults across the layered architecture: switching andforwarding, security services and enforcement, and the control plane
Develop a deep understanding of each customer's architecture and configuration, and diagnose failures in unfamiliar production environments
Reproduce customer failures, partner with engineering to drive fixes, and own the fix back to the customer
Convert individual cases into systemic improvements: runbooks, diagnostics, knowledge-basecontent, and product feedback to engineering
Help build the team's proactive view of customer health, developing new monitoring, tooling, and reliability practices as the installed base grows
Bachelor's + 8 years of experience, Master's + 6 years, or equivalent industry experience
Experience supporting enterprise customers in an escalation capacity, including diagnosing and resolving complex production incidents under SLA pressure in unfamiliar environments
Experienceoperating and troubleshooting Cisco Nexus / NX-OS in production; equivalent depth on another major vendor accepted
Prior experienceto localize failures across a layered data-center architecture spanning switching/forwarding, services/enforcement, and control-plane domains
Linux operations experience at the command line, including production troubleshooting, with working exposure to containers or Kubernetes
Direct experience using network troubleshooting tooling as a primary diagnostic method, including packet capture and flow-telemetry analysis (NetFlow/IPFIX)
Working knowledge of enterprise virtualization, sufficient to troubleshoot a VM-based appliance deployment; vSphere is the current deployment target
Operational Kubernetes and Helmproficiency, including diagnosing failures beyond the workload level: TLS certificates and service-account authentication, API-server connectivity, service exposure, persistent storage for stateful workloads, and custom resources and operators
Working knowledge of VXLAN EVPN fabrics, including the Smart Switch's placement within them and the ability to isolate faults across the fabric
Network segmentation andfirewallpolicy design (zone-based ormicrosegmentation), and thetradeoffsvs. traditional NGFWs
Familiarity with the NetOps/NetSecOpsoperating split in data-center security
Experience driving diagnosis and remediation through a customer's own team, working incidents in environments with no direct access where the customer accomplishes the steps
Experience with NX-OS automation and APIs (NX-API, NETCONF/RESTCONF,gNMI, or Ansible); familiarity with Cisco Nexus Dashboard a plus
Demonstrated ability to communicate incident status, root cause, and remediation clearly to both technical and executive audiences, verbally and in writing
CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert (a plus)

Message to applicants applying to work in the U.S. and/or Canada:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

Message to applicants applying to work in the U.S. and/or Canada:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

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