Chainguard

Senior Customer Success Manager- EMEA

Rol remoto de Customer Success Management con fit claro de ubicación del candidato.

PublicadoAgregado recientemente

Países elegibles59 países aceptados

Señal de seniorityLead

Modelo de trabajoRemoto

Ubicaciones aceptadas para candidatos

AlbaniaArgeliaAustriaBaréinBélgicaBotsuana+53 más

AWS Azure GCP Snowflake Spark

Puedo aplicar realmente?Revisa la lista de países

Las ubicaciones aceptadas para candidatos están listadas (59).

Actualidad de la fuenteAgregado recientemente

Fit de ubicación59 países aceptados

Match de stackAWS, Azure

Camino de aplicaciónSitio de la empresa

Resumen de fit de MiraPor qué vale revisar este rol

Fit de ubicación59 países aceptadosAgrega tu país

Match de stackAgrega skills al perfil para compararAWS, Azure

Señal de seniorityLeadDefine tu nivel para una revisión más precisa.

Preparación para aplicarSitio de la empresaLa aplicación continúa en el sitio de la empresa.

Aplicación

Aplicar en el sitio de la empresa

Aplicación externa

Aplicando aSenior Customer Success Manager- EMEAChainguard

Fit de país59 países aceptados

Camino de aplicaciónSitio de la empresa

WithMiraGuarda o suscríbete antes de salir

Aplicación de la empresa

WithMira mantiene este rol para descubrimiento. La aplicación continúa en el sitio de la empresa.

Aplicar en el sitio de la empresa

Guardar rol

Resumen del rol

Senior Customer Success Manager- EMEA

Requisitos y responsabilidades

Contenido del rol extraído en secciones para revisar más rápido.

Details

Success Planning & Value: Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges. Provide thought leadership on change management for large, scaled rollouts. Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally.
Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. This means being a team player and having strong collaboration skills - this role must align with many different internal teams, influence them to act toward customer needs.
Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
Product Expertise: Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard.
Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.
Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.
5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support.
Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle.
This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy. This includes making key decisions to drive effective customer outcomes; deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict, and advocating to internal teams including sales, product, engineering, etc.
An entrepreneurial mindset - you will be often build entirely new process or practices to ensure we best serve customers.
Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field.
Driven, high emotional intelligence, and strong priority management skills
Previous early-stage startup experience
Passion for technology & cybersecurity
Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle

About Us

We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.

About Us

Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

Roles similares