Canonical

Cloud Support Engineer

Rol remoto de Support Engineering con fit claro de ubicación del candidato.

PublicadoAgregado recientemente

Países elegiblesGlobal

Señal de seniorityNivel abierto

Modelo de trabajoRemoto

Ubicaciones aceptadas para candidatos

Global

Puedo aplicar realmente?Señal elegible

El rol está marcado como abierto globalmente.

Actualidad de la fuenteAgregado recientemente

Fit de ubicaciónAbierto globalmente

Match de stackDocker, Kubernetes

Camino de aplicaciónSitio de la empresa

Resumen de fit de MiraPor qué vale revisar este rol

Fit de ubicaciónAbierto globalmenteEste rol aparece como abierto para candidatos en cualquier país.

Match de stackAgrega skills al perfil para compararDocker, Kubernetes

Señal de seniorityNivel abiertoDefine tu nivel para una revisión más precisa.

Preparación para aplicarSitio de la empresaLa aplicación continúa en el sitio de la empresa.

Aplicación

Aplicar en el sitio de la empresa

Aplicación externa

Aplicando aCloud Support EngineerCanonical

Fit de paísGlobal

Camino de aplicaciónSitio de la empresa

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Aplicación de la empresa

WithMira mantiene este rol para descubrimiento. La aplicación continúa en el sitio de la empresa.

Resumen del rol

Contenido del rol extraído en secciones para revisar más rápido.

Investigate issues reported by customers by researching and escalating issues
Work to resolve complex customer problems related to Canonical’s portfolio of products.
Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
Participate in a regular weekend working rotation.
Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.

Professional written and spoken English with excellent presentation skills
Exceptional academic track record from both high school and university
Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
Track record of going above-and-beyond expectations to achieve outstanding results
Hands-on and extensive working experience in supporting Linux systems including 3 or more of:
Virtualization / Cloud - primarily using KVM or OpenStack.
Containers - especially with Docker, LXD/LXC, or Kubernetes.
Storage technologies - block, object and network.
Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
Cloud computing expertise in provisioning, monitoring, orchestration, etc.
Advanced troubleshooting experience:
Linux integration with other environments (authentication/directory services, network file systems, etc.).
Ability to navigate effectively stack traces and logs, and advise on next steps.
Solid understanding of OS and Application level bugs and when to escalate to the correct team.
Programming fundamentals in any language.
Extensive Customer support experience is key:
Customer needs are top priority.
Communicate professionally, emphatically, clearly and set the right expectations.
Ability to travel internationally twice a year for company events up to two weeks long.

Virtualization / Cloud - primarily using KVM or OpenStack.
Containers - especially with Docker, LXD/LXC, or Kubernetes.
Storage technologies - block, object and network.
Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
Linux integration with other environments (authentication/directory services, network file systems, etc.).
Ability to navigate effectively stack traces and logs, and advise on next steps.
Solid understanding of OS and Application level bugs and when to escalate to the correct team.
Customer needs are top priority.
Communicate professionally, emphatically, clearly and set the right expectations.