Staff IT Engineer

Requisitos y responsabilidades

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Details

This job spec might look familiar, we previously opened this role as Senior ~2 months ago. After seeing some great candidates (and lots of progress internally with the scope of IT) it became clear we need more than we should expect at a Senior in terms of demonstrated experience and technical ability. We've updated the role and compensation and we're looking to find someone with deeper technical and "foundational" experience than would be expected at a Senior level.
This is fundamentally a technical role which will become the pivotal role in a larger team as we continue to scale. That means you’ll be chatting and helping other Ashby folks directly just as much as you will be throwing JSON blobs around between APIs. We’re looking for someone who is comfortable doing both.
As folks in IT we strongly believe in technology as a great enabling force. We’re always looking for novel ways to tackle problems at the fundamental level and that means we’re looking for someone who sees the world a little differently. You should be able to provide clear examples from previous experience of what innovation and technical excellence can look like in the IT/Client Engineering space.
Finally, the problems we help people tackle daily are as much emotional as they are technical. Whilst it’s great to be able to provide the best technical solution to an issue we strive to be able to deliver emotional catharsis alongside this. That means listening to people, meeting them where they are and providing the reassurance, empathy and the genuine human connection that every great support interaction should have.
I’m the hiring manager for this role and would be the manager for the successful candidate as well. If you want to learn a little more of my background I have a public about me page you’re welcome to look through!

Requirements:

A strong belief that end user support is an equally important part of being a well-rounded engineer as building world-class automations
Deep experience - that means being able to show detailed, specific knowledge and broader architectural understanding - across relevant IT systems (device management, identity management)
Demonstrated experience of automating the interplay between IT systems and other internal systems, that means handling APIs, MCP servers and glue-code for making disparate systems talk
Comfort and interest in helping build a stateless internal backend composed of Typescript services, pub/sub queues and APIs for both downstream and upstream applications
Desire to work in and help build a small team of experts with an open, engaged and radically efficient profile
The ambition to challenge norms and build for scale and flexibility outside of the expected
The humility to accept the thoughts and emotions of others as valuable before your own and be vulnerable in front of others
The wisdom to know when it’s best to apply the above

Non-requirements:

Experience in exactly our tech stack. Whilst strong is expected, we're looking for systems knowledge first, experience in certain specific platforms a distant second
A specific timezone. Whilst US timezones are preferred to help us cover a gap in our current coverage this is not a requirement, we're remote-friendly and can hire across Europe, the UK and US and other countries for the right candidate. Salaries outside of the US would be location-dependent. We will sponsor visas where possible for the right candidate.

A sample of what you would be working on:

Helping end users with their everyday issues, tracing those back to root causes and rolling out fixes that are structural and lasting
Leading the initiative to build an internal backend that allows for moving data and performing business logic between systems in a way that's scalable, auditable, testable and production-grade
Using Terraform and Git to make our critical systems (device management, IAM) transparent, self-documenting, audit-ready and auto-deployed
Defining and implementing authentication rules for users that tie directly and elegantly to the governing policies whilst providing industry-leading security
Building out role-based access control and birthright access as well as owning and tackling the people-data challenges that stem from this

What you’ll not be working on:

Break/fix cycles when root causes can be tackled instead. You will be empowered and expected to fix problems not delay symptoms.
Non-stop tickets. Everyone in the team is expected to contribute equally to interrupt-driven and systemic issues, no first or second line here.
Traditional corporate IT. We use a relatively standard “startup stack” which means nearly everything is cloud based, devices are majority MacOS with a very small Linux subset and we have the agency and ability to move fast and with outsized impact.

Benefits

Competitive salary and equity.
10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
$100/month education budget with more expensive items (like conferences) covered with manager approval.
If you’re in the US, top-notch health insurance for you and your dependents with all premiums covered by us.

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