Machine Learning Engineer, Customer Support Engineering

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Champion the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
Learn and share the latest AI/ML technologies with the team.

PhD or Master's degree w/ 3+ YOE in Computer Science, Machine Learning, Artificial Intelligence, or a related technical field — or equivalent industry experience
Hands-on expertise in LLM, including pretraining, fine-tuning (SFT, RLHF, GRPO), prompt engineering, RAG architectures, and LLM evaluation frameworks
Experience building Agentic AI systems — including multi-agent orchestration, tool-use, planning, memory, and autonomous reasoning pipelines (e.g., ReAct, LangGraph, AutoGen, or similar)
Experience of shipping production-grade ML/AI systems at scale, with deep understanding of ML infrastructure, model serving, and MLOps best practices
Excellent communication skills with the ability to collaborate effectively across Engineering, Product, and Design organizations

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