Zapier

Sr. IT Systems Engineer

Vaga remota de Customer Operations com fit claro de localização do candidato.

Publicada19 de jun. de 2026

Países elegíveis59 países aceitos

Sinal de senioridadeSenior

Modelo de trabalhoRemoto

Locais aceitos para candidatos

AlbâniaArgéliaÁustriaBareinBélgicaBotsuana+53 mais

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Países aceitos para candidatos estão listados (59).

Atualidade da fonte19 de jun. de 2026

Fit de localização59 países aceitos

Match de stackCustomer Operations

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Sr. IT Systems Engineer

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About You

Skilled IT Systems Engineer. We're looking for 3+ years of direct hands-on experience in the roll-out, maintenance, and support of an expanding IT infrastructure. Our fleet is all macOS.
Excellent communicator. We're a 100% remote team, and writing is our primary means of communication at Zapier.
Relationship-driven. You understand that building and maintaining trust across the organization is vital.
Creative and resourceful. You try as many angles as possible to implement simple and scalable IT solutions. You see the big picture but are pragmatic in implementing solutions that meet the needs of today.
Solid at time management. You'll balance a variety of fast-moving projects and pull the cord early when things go awry. As part of a distributed team, you are trusted to work with minimal supervision.
Growth-oriented. As part of a growing company, you have an opportunity to make an impact, and you're keen to build processes that'll make your job more efficient over time.

Things You'll Do

Okta administration (primary responsibility): Implement SSO applications, manage onboarding/offboarding, and build automation workflows using Okta Workflows and Zapier.
Implement SSO applications, manage onboarding/offboarding, and build automation workflows using Okta Workflows and Zapier.
SaaS Spend Optimization (core focus area):Implement automated workflows to monitor and enforce license utilization across the SaaS portfolio.Identify and act on rightsizing opportunities (unused seats, duplicate tools, tier mismatches).Build and maintain reporting to surface spend trends, renewal risks, and optimization wins for leadership.Partner with Finance and team owners to develop a strategy for maximizing value from SaaS investments.
Implement automated workflows to monitor and enforce license utilization across the SaaS portfolio.
Identify and act on rightsizing opportunities (unused seats, duplicate tools, tier mismatches).
Build and maintain reporting to surface spend trends, renewal risks, and optimization wins for leadership.
Partner with Finance and team owners to develop a strategy for maximizing value from SaaS investments.
Automation development: Build tools and processes to eliminate manual work, automate user account creation, and integrate tools via API.
Build tools and processes to eliminate manual work, automate user account creation, and integrate tools via API.
IT support triage: Resolve IT issues as they arise and build automations to eliminate recurring request patterns.
Resolve IT issues as they arise and build automations to eliminate recurring request patterns.
User account management: Perform provisioning and deprovisioning as part of onboarding/offboarding workflows.
Perform provisioning and deprovisioning as part of onboarding/offboarding workflows.
Infrastructure improvement: Identify and implement enhancements to IT infrastructure and tooling.
Identify and implement enhancements to IT infrastructure and tooling.
SaaS tool management: Work across dozens of tools (Google Workspace, Jira, Slack, 1Password, Zoom, etc.).
Work across dozens of tools (Google Workspace, Jira, Slack, 1Password, Zoom, etc.).
Mac experience: Collaborate with the team to enhance and maintain the employee Mac experience.
Collaborate with the team to enhance and maintain the employee Mac experience.

Details

Implement SSO applications, manage onboarding/offboarding, and build automation workflows using Okta Workflows and Zapier.
Implement automated workflows to monitor and enforce license utilization across the SaaS portfolio.
Identify and act on rightsizing opportunities (unused seats, duplicate tools, tier mismatches).
Build and maintain reporting to surface spend trends, renewal risks, and optimization wins for leadership.
Partner with Finance and team owners to develop a strategy for maximizing value from SaaS investments.
Build tools and processes to eliminate manual work, automate user account creation, and integrate tools via API.
Resolve IT issues as they arise and build automations to eliminate recurring request patterns.
Perform provisioning and deprovisioning as part of onboarding/offboarding workflows.
Identify and implement enhancements to IT infrastructure and tooling.
Work across dozens of tools (Google Workspace, Jira, Slack, 1Password, Zoom, etc.).
Collaborate with the team to enhance and maintain the employee Mac experience.

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