Twilio
Technical Account Manager 3
Vaga remota de Customer Support com fit claro de localização do candidato.
PublicadaAdicionada recentemente
Países elegíveis1 país aceito
Sinal de senioridadeLead
Modelo de trabalhoRemoto
Locais aceitos para candidatos
Colômbia
Resumo da vaga
Technical Account Manager 3
Requisitos e responsabilidades
Conteúdo da vaga extraído em seções para revisão mais rápida.
Details
- Be enthusiastic for interacting and collaborating with other groups within Twilio in your search for the solutions our customers need
- Collaborate with customers’ developers to troubleshoot use of the Twilio helper libraries
- Possess strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams
- Partner with our customers' and their developers, architects, and support personnel to tackle complex problems with potentially very costly and far-reaching consequences
- Work collaboratively with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs
- Understand customer trends, analyze patterns, drive betterments and report what you observe to the management team in order to better improve our support process is a key part of the role
- 4+ years of proven experience
- Twilio Messaging and or Voice experience
- Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions.
- Skilled in solving network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS
- Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.
- Enthusiasm for interacting and collaborating with other groups within Twilio in your search for the solutions our customers need
- Development experience in Javascript, VOIP / SIP Applications, WebRTC
- Twilio Messaging certification
- Twilio Voice Certification
- Twilio Email Certification
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