Strategic Account Executive 4- Twilio.org

Details

• Own and grow a portfolio of strategic non profit and healthcare accounts with accountability for net-new bookings, expansion, and long-term revenue growth.
• Develop deep, trust-based relationships with executive stakeholders and key decision-makers by understanding each organization’s mission, funding model, priorities, and technology ecosystem.
• Create and execute multi-year strategic account plans that align Twilio.org solutions to customer outcomes, social impact goals, and digital transformation initiatives.
• Identify, qualify, and close new opportunities while also driving expansion within existing accounts through cross-sell, upsell, and programmatic growth plays.
• Act as a trusted advisor to customers by mapping Twilio capabilities to real-world impact use cases (e.g., citizen engagement, crisis response, access to services, fundraising, and community outreach).
• Leverage your non-profit and healthcare vertical expertise to design scalable engagement models that amplify reach and measurable outcomes.
• Partner with Twilio’s ecosystem (resellers, SIs, and nonprofit networks) to unlock co-sell motions, funding pathways, and broader market access.
• Maintain a healthy, forward-looking pipeline that balances near-term wins with long-term strategic opportunities.
• Deliver accurate forecasting and pipeline visibility using Salesforce and established sales rigor.
• Collaborate cross-functionally with product, solutions engineering, finance, legal, and marketing to build compelling business cases and accelerate deal execution.
• Continuously refine territory and account strategies based on market trends, funding cycles, policy changes, and customer feedback.
• Serve as a voice of the customer internally, influencing Twilio.org programs, offerings, and GTM strategy
• At least 8+ years experience in sales or consulting with a focus on non-profit/social impact accounts and/or Healthcare accounts
• 8+ years experience selling complex, technical products or relevant customer-facing experience in consulting
• Deep experience in a partner ecosystem/experience co-selling with partners (fulfillment, delivery, SIs, etc)
• Ability to influence and build relationships with people across all levels and organizations internally and externally, with extensive relationship building/management management experience at the C-level.
• A passion for doing good and using technology to make a difference in the world. The ability to use that passion to support customers working in complex situations supporting people in need globally.
• Experience selling to enterprise customers with complex business and technology needs.
• Extensive experience formulating a partnership vision, strategy, and execution plan.
• Technical ability to understand software and recognize areas of product integration, discuss product roadmaps, and engage with product managers.
• Technically savvy, experienced with the cloud, APIs, communications and enterprise software.
• Technical solution selling experience working with real customers, listening to them, and solving problems.
• Proven experience starting from scratch to develop, negotiate and structure complex deals.
• Passionate about technology and its ability to have a meaningful impact on the world.
• Great at execution: results-driven, detail-oriented, organized self-starter.
• Excellent at teamwork and cross group collaboration.
• Creative, critical and solution-first thinker with client service mentality.
• Experience in accurate and detailed business forecasting.
• Exceptional oral and written communication skills, with an ability to speak effectively to business development leaders, executives, product managers and engineers.
• Can handle multiple projects and priorities in an extremely fast paced environment
• 5+ years of experience working in technology in a revenue generating role.
• Experience with fulfillment & resell partners to decide the best path forward to deal execution.
• Knowledge of how to utilize partners on customer implementations, support and to open new revenue opportunities.
• Understands how to leverage and coordinate partners in deal support on RFP and RFI situations.
• Maintains active relationships with key partner executives to reinforce Twilio’s position with customers and in the market. Identify ways to maximize value for all parties.
• Comfortable solutioning use cases to drive joint messaging with partners to customers and prospects.
• Working knowledge of the State/Local Government and Higher Ed market and how partners can be leveraged to navigate and accelerate deal
• Based in Colorado, Hawaii, Minnesota or Vermont : $132,192 - $165-240.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536 - $174,420.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880 - $183,600.
• This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions.