Tintri
Support Account Manager
Vaga remota de Technical Account Management com fit claro de localização do candidato.
Publicada3 de jun. de 2026
Países elegíveis1 país aceito
Sinal de senioridadeSenior
Modelo de trabalhoRemoto
Locais aceitos para candidatos
Estados Unidos
Resumo da vaga
Support Account Manager
Requisitos e responsabilidades
Conteúdo da vaga extraído em seções para revisão mais rápida.
Role and Scope
- 5+ years in a customer-facing post-sales role: Support Account Manager, Technical Account Manager, Customer Success Manager, or senior support engineer with named-account responsibility
- Demonstrated ability to maintain account documentation (account plans, QBRs, scorecards) over multi-year customer relationships
- Working technical fluency in enterprise storage, virtualization (VMware, Hyper-V, OpenStack, Kubernetes), and adjacent infrastructure
- Direct experience running customer escalations to resolution under time pressure
- Strong written communication; this role produces a real artifact for every customer interaction
- Experience with Salesforce for activity tracking and pipeline visibility
- Comfort presenting to senior customer audiences (Director, VP, CIO, CTO)
- Self-directed, calendar-driven, able to manage a portfolio of 5-8 accounts without daily oversight
Role and Scope
- Prior experience supporting Tintri, NetApp, Pure, Dell, or comparable storage platforms
- Experience supporting financial services, healthcare, or other regulated industries
- Familiarity with Jira (issue tracking) and customer telemetry / analytics platforms
- Background working inside an OEM or hardware vendor support organization
- Experience contributing to or authoring formal QBR programs and support service offerings
- Working knowledge of NFS, iSCSI, VAAI, vVols, VMware integration patterns, Kubernetes, OpenShift, and OpenStack
Role and Scope
- Current account plans, scorecards, and verified contact rosters for every assigned account
- Regular Quarterly Business Reviews delivered to each account
- Timely customer-facing recap notes after every meeting
- Routine use of available telemetry and analytics platforms to monitor account health
- Accurate CRM activity records reflecting customer engagement
- Prompt and professional response to customer and leadership communications
Vagas similares
Mantenha uma lista reserva.
Kubernetes, Salesforce USA
Staff Backend Engineer- Grafana Enterprise| US| RemoteGrafana LabsVer vaga Kubernetes, Salesforce USA
Staff Backend Engineer- Grafana Enterprise| Canada| RemoteGrafana LabsVer vaga Kubernetes, Salesforce USA
Staff Backend Engineer- Databases Tempo| US| RemoteGrafana LabsVer vaga Kubernetes, Salesforce USA
Staff Backend Engineer- Databases Tempo| Canada| RemoteGrafana LabsVer vaga Stack
Use estas tags para comparar vagas remotas similares.
Elegibilidade de localização
Candidatos devem aplicar apenas quando o país do perfil estiver listado aqui.
Seu perfilPaís não definidoEntre para comparar seu país com esta vaga.
Fluxo de contratação
O WithMira mostra a vaga e depois envia candidatos para a aplicação da empresa.
1Confira fit da vaga, stack e elegibilidade de localização no WithMira.
2Abra a página de aplicação da empresa pelo link rastreado.
3Salve a vaga ou assine oportunidades similares antes de sair.