Senior Help Desk Technician

Requisitos e responsabilidades

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About the role

We are looking for a Senior IT Systems Administrator to own device lifecycle management, identity and access governance, endpoint security, and IT operations for a remote-first SaaS company. The role spans support, security, and compliance while driving automation and process improvements across IT operations.

If you’re looking for a place to grow, make an impact, and work with people who care, we’d love to meet you!

What you will do

Manage the full device lifecycle including provisioning, deployment, maintenance, and retirement of company devices;
Maintain asset inventory, device security controls, and endpoint management processes;
Support user onboarding and offboarding, account provisioning, access management, and technical support requests;
Provide IT support across a distributed workforce while meeting established service levels;
Develop and maintain IT documentation, knowledge base resources, and self-service support materials;
Administer endpoint security solutions and support security monitoring, audits, and compliance initiatives;
Manage integrations between business systems and troubleshoot technical issues;
Support security awareness programs, phishing simulations, and best practice adoption;
Identify opportunities to improve and automate IT processes and workflows;
Participate in incident response, business continuity planning, and operational readiness activities;
Track IT performance metrics and provide reporting and recommendations for continuous improvement.

Must haves

5+ years of experience in IT support, systems administration, or IT operations roles;
3+ years of hands-on experience with device management platforms (Rippling preferred, but Jamf, Intune, or similar acceptable);
3+ years of experience with Google Workspace administration;
2+ years of experience with endpoint security solutions (SentinelOne, CrowdStrike, or similar);
Proven experience with IT service management principles and advanced ticketing system workflows (Jira Service Desk);
Strong background in access management, identity governance, and user lifecycle management;
Demonstrated ability to lead IT initiatives and drive process improvements;
Excellent communication skills with experience training and mentoring non-technical team members;
Strong project management and organizational skills with ability to manage multiple priorities;
Experience working in fast-paced startup or scale-up environments;
Upper-intermediate English level.