Ping Identity
Technical Account Manager
Vaga remota de Technical Account Management com fit claro de localização do candidato.
Publicada31 de mai. de 2026
Países elegíveis1 país aceito
Sinal de senioridadeSenior
Modelo de trabalhoRemoto
Locais aceitos para candidatos
Estados Unidos
Resumo da vaga
Technical Account Manager
Requisitos e responsabilidades
Conteúdo da vaga extraído em seções para revisão mais rápida.
You will:
- Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs
- Facilitate visibility into company’s product roadmap to help educate and engage customers
- Assist with over-the-shoulder configuration help on features and flows
- Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance
- Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer
- Provide customers with ad-hoc training to help build the skills in the 'most needed' areas
- Engage in the escalation and priority of support tickets created by clients in the program as needed
- Provide product demonstrations of Ping technologies
- Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved
- Provide feedback to Product Management for future products or enhancements based on trends and requirements
- Occasional availability during off-hours to act as a liaison or escalation point of contact due to your customers upgrade or critical implementation of Ping products
- Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty
You have:
- Understanding of Java and knowledge of web technologies
- Must have a minimum of 5 years’ enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role
- Strong verbal and written communication skills
- Strong organizational skills
- Experience with SFDC or equivalent CRM systems
- Ability to manage proactive and reactive tasks effectively
- Proven track record in managing relationships with large enterprise clients
- Experience with Identity Management, Access Management or Federation
- On-call may be a requirement for this position
You have an advantage if:
- Experience with Ping Identity solutions and APIs
- Experience with Windows and Linux operating systems
- General networking knowledge of protocols like HTTP/S, TCP/IP
- General knowledge of protocols such as SAML, OAuth, or OpenID Connect is a plus
- Bachelor’s Degree in Computer Science or equivalent experience
Life at Ping:
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives
Our Benefits:
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
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