Onit
Solution Engineer I
Vaga remota de Technical Support com fit claro de localização do candidato.
Publicada19 de jul. de 2026
Países elegíveis1 país aceito
Sinal de senioridadeJunior
Modelo de trabalhoRemoto
Locais aceitos para candidatos
Estados Unidos
Resumo da vaga
Solution Engineer I
Requisitos e responsabilidades
Conteúdo da vaga extraído em seções para revisão mais rápida.
Position Summary:
Key Responsibilities:
- Configure advanced technical solutions to support clients, addressing complex technical issues and product inquiries related to Onit’s suite of solutions.
- Troubleshoot, diagnose, and resolve technical challenges across the product stack, delivering prompt and efficient solutions.
- Ensure seamless client experience by resolving issues and supporting ongoing business needs.
- Collaborate closely with internal teams, including Engineering, Product Management, Global Support, and Professional Services, to ensure comprehensive resolution of client issues and to drive product enhancements.
- Identify and escalate recurring issues or patterns to the development teams to improve product functionality and reduce future support requests.
- Serve as a technical advisor to clients, offering insights and guidance on best practices for leveraging Onit’s products to meet business goals.
- Perform performance optimization of Onit’s products and solutions, ensuring efficient operation and resolving any performance bottlenecks or issues.
- Contribute to continuous improvement initiatives by providing feedback on product features, functionality, and customer requirements.
Details
- Configure advanced technical solutions to support clients, addressing complex technical issues and product inquiries related to Onit’s suite of solutions.
- Troubleshoot, diagnose, and resolve technical challenges across the product stack, delivering prompt and efficient solutions.
- Ensure seamless client experience by resolving issues and supporting ongoing business needs.
- Collaborate closely with internal teams, including Engineering, Product Management, Global Support, and Professional Services, to ensure comprehensive resolution of client issues and to drive product enhancements.
- Identify and escalate recurring issues or patterns to the development teams to improve product functionality and reduce future support requests.
- Serve as a technical advisor to clients, offering insights and guidance on best practices for leveraging Onit’s products to meet business goals.
- Perform performance optimization of Onit’s products and solutions, ensuring efficient operation and resolving any performance bottlenecks or issues.
- Contribute to continuous improvement initiatives by providing feedback on product features, functionality, and customer requirements.
- 2+ years of experience in advanced customer support, preferably within a SaaS (Software as a Service) environment
- Bachelor’s degree in Computer Science, MIS or a related discipline or equivalent experience
- Proficiency in Ruby programming, with a general to advanced level of expertise.
- Knowledge of Python and its application in software development and support
- Prior experience working on SaaS implementations/integrations
- Solid understanding of programming fundamentals (e.g., algorithms, data structures, coding best practices, etc.)
- Demonstrated ability to quickly understand business requirements and expectations
- Excellent verbal and written communication skills, with the ability to effectively articulate complex technical concepts to both technical and non-technical stakeholders
- Detail-oriented with strong organizational skills
- Prior experience working on Business Process automation/management tools
- Excellent Microsoft Office Suite and general documentation proficiency
- Strong multitasking skills with the ability to prioritize and manage multiple projects simultaneously in a fast-paced environment
- Liquid templating language experience is a plus
- Experience in the legal industry is a plus, but not required
Required Skills:
- 2+ years of experience in advanced customer support, preferably within a SaaS (Software as a Service) environment
- Bachelor’s degree in Computer Science, MIS or a related discipline or equivalent experience
- Proficiency in Ruby programming, with a general to advanced level of expertise.
- Knowledge of Python and its application in software development and support
- Prior experience working on SaaS implementations/integrations
- Solid understanding of programming fundamentals (e.g., algorithms, data structures, coding best practices, etc.)
- Demonstrated ability to quickly understand business requirements and expectations
- Excellent verbal and written communication skills, with the ability to effectively articulate complex technical concepts to both technical and non-technical stakeholders
- Detail-oriented with strong organizational skills
- Prior experience working on Business Process automation/management tools
- Excellent Microsoft Office Suite and general documentation proficiency
- Strong multitasking skills with the ability to prioritize and manage multiple projects simultaneously in a fast-paced environment
- Liquid templating language experience is a plus
- Experience in the legal industry is a plus, but not required
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