Technical Services Engineer

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Be a part of the company that’s reinventing the database, passionate about innovation and speed
Enjoy a fun, inspiring culture that is engineering focused
Work with exceptionally talented people around the globe
Learn, contribute, and make an impact on the product and community

Strong diagnostics and troubleshooting experience, with the ability to analyse issues holistically, from the application tier, to database to storage
Broad awareness of customer workloads and use cases, including performance, availability, and scalability
Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
Ability to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go, etc
Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
Storage engineering experience, including NAS, RAID, SAN, SSD, multi-pathing, and caching
Experience supporting complex mission-critical product applications and database systems (RDBMS or non-relational)

Fluency in conveying technical discussion in Mandarin
Experience with authentication systems such as LDAP, Kerberos, AD
Experience using or managing MongoDB
Experience using distributed version control systems, and in particular git
Experience using any cloud services stack such as AWS, Azure or GCP
Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators

In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
In 12 months, you will be a part of a technical experts group within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently

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