Customer Success Manager

Details

• Develop and maintain strong relationships with key stakeholders at Linear’s largest customers - act as the primary point of contact for customer inquiries, concerns, and feedback
• Become a product expert and help customers use Linear to drive business outcomes
• Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts
• Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product
• 5+ years relevant work experience in a technical customer-facing role
• SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment
• Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
• Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
• Previous experience working with product + engineering teams and/or developer tools is preferred
• Interesting and challenging work
• Work-life balance
• Competitive salary and equity
• Employee-friendly equity terms (early exercise, extended exercise)
• Stipend to set up your home office
• Paid lunch and coffee during workdays
• Work remotely, no commuting to the office
• Paid co-working space/desk at an office
• Health, dental, and vision insurance (US)
• Regular team events and offsites
• 5 weeks of paid vacation
• 4 months of paid parental leave
• A story about our mission: Read Me
• Our hiring process: How we hire at Linear
• Building our way: Announcing our Series C
• Sequoia Capital Spotlight: Designing for the Developers
• Building our teams: Why and how we do work trials at Linear
• A video series: Conversations on Quality
• Read about our recent Series C Fundraise and Giving our team liquidity