Hightouch
Deployment Architect
Vaga remota de Customer Success com fit claro de localização do candidato.
PublicadaAdicionada recentemente
Países elegíveis3 países aceitos
Sinal de senioridadeLead
Modelo de trabalhoRemoto
Locais aceitos para candidatos
CanadáMéxicoEstados Unidos
Resumo da vaga
Deployment Architect
Requisitos e responsabilidades
Conteúdo da vaga extraído em seções para revisão mais rápida.
What You’ll Do
- Drive the onboarding process for customers, working closely with Technical Account Managers to ensure alignment between technical execution and customer success objectives
- Design and optimize deployment frameworks that can scale across different customer segments while accommodating enterprise-specific requirements
- Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders
- Create and maintain detailed technical documentation for deployments, including integration specifications, data models, and best practices
- Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions
- Partner with Technical Account Managers to identify and resolve technical blockers that could impact customer success
- Build relationships with technical stakeholders within customer organizations
- Contribute to product development by providing feedback to our engineering team
- Standardize and automate implementation processes to increase team efficiency and customer satisfaction
What We're Looking For
- 5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software
- Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture
- Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders
- Experience creating and optimizing implementation processes that can scale across an organization
- Excellence in technical project management with ability to manage multiple concurrent implementations
- Strong presentation and facilitation skills with ability to command a room of technical and business audiences
- Experience working with data warehouses, ETL processes, and marketing technology is a plus
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
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