Guidewire Software
Technical Account Manager (German Speaking)
Vaga remota de Technical Account Management com fit claro de localização do candidato.
Publicada14 de jun. de 2026
Países elegíveis59 países aceitos
Sinal de senioridadeSenior
Modelo de trabalhoRemoto
Locais aceitos para candidatos
Resumo da vaga
Technical Account Manager (German Speaking)
Requisitos e responsabilidades
Conteúdo da vaga extraído em seções para revisão mais rápida.
Responsibilities:
- We live by our core principles of integrity, rationality, and collegiality. Your first responsibility is always to adhere to these principles in everything that you do.
- This is a customer facing role and a priority is placed on exceptional customer service skills including but not limited to professional communication capability, timely response procedures, and understanding the sense of urgency that is characteristic of any production system setting.
- Understand all aspects of the Guidewire Cloud operating model and work directly with our customers to ensure they understand and are prepared to successfully operate in this service-based subscription model.
- Utilize knowledge of Guidewire core products and our Cloud Platform to communicate with and enable customers on important technical features.
- Serve as a liaison between our Customers and our Delivery Services organization to handle referrals for billable services to advance a customer’s technical implementation efforts.
- Help coordinate real-world “table-top” exercises where you will partner with your customer and with internal Guidewire teams to identify key operational scenarios and walk through how all related parties will operate in a Production business setting.
- Ability to complete Guidewire product certification on one or more Guidewire products at the “Business Analyst” level.
- Work closely with all parties involved in implementation or cloud migration programs (including Guidewire Delivery Services, System Integration Partners, and customer resources) to effectively identify, coordinate, and manage tasks pertaining to the preparation and launch into Guidewire Cloud.
- Advocate for the importance of our Cloud Assurance program and ensure customers understand our recommendations and are executing on those recommendations to optimize their Guidewire solutions.
- Work with our Cloud Program Management function to ensure our Guidewire Cloud programs are adhering to our defined methodologies and best practices.
- Once live in Production, take a leadership role alongside the customer and any implementation parties in stabilizing the Guidewire ecosystem and ensuring the customer is prepared to operate within the Guidewire Cloud model
- Challenge and identify ways to continuously improve our internal service management capabilities by understanding our customer’s unique needs.
- Ability to clearly communicate functional and technical requirements to a remote team.
- Contribute to a team environment that will have both local and remote leadership.
- This is primarily a Remote-based role with up to 20% travel, mostly within the EMEA region.
- Guidewire Cloud is a service offering with defined contractual SLA’s. While the Technical Account Manager will work during normal business hours based on their home office location, occasional high priority work outside of established business hours may be necessary (i.e., to help with urgent customer issues).
- At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.
Desired Skills/Experience:
- German language fluency
- We will prioritize candidates that have 5+ years of experience in one or more of the following settings: Working in a Program Management type role within a corporate IT or consulting environment (Guidewire projects preferred)Working as a Customer Success Manager across various business settingsWorking in a managerial position with a Customer Support organization focused on production operations
- Working in a Program Management type role within a corporate IT or consulting environment (Guidewire projects preferred)
- Working as a Customer Success Manager across various business settings
- Working in a managerial position with a Customer Support organization focused on production operations
- We will prioritize candidates that have 2+ years of applied project experience with Guidewire core applications (PolicyCenter, ClaimCenter, BillingCenter, Digital, Data Management)
- Comfort being in a dynamic role that will continue to mature with our solution & service offerings
- Strong communication and interpersonal skills
- Ability to defend and position technical and operational topics with customer personnel
- Applied Project Management experience
- Demonstrated problem solving skills performed in a time-sensitive environment
- Experience using an Agile based methodology
- Proven ability to influence customers and build relationships, both with “on the ground” resources and those in Management/Executive roles
- Ability to quickly triage customer issues and prioritize tasks (i.e., differentiate between production issues and future enhancement work)
- Experience working in an environment where cloud or off-premise enterprise applications have been utilized
- Experience working with Cloud, SaaS, or PaaS service models and understanding the differences versus on-premise software deployments
- Experience with customer and support systems such as Salesforce, Jira, Google Enterprise, and Confluence
- Fundamental Amazon Web Services (AWS) knowledge is preferred
- Applied “DevOps” experience is preferred
- Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement.
Details
- Working in a Program Management type role within a corporate IT or consulting environment (Guidewire projects preferred)
- Working as a Customer Success Manager across various business settings
- Working in a managerial position with a Customer Support organization focused on production operations
Requirements:
- Authorized to work and travel within the EMEA region
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