Junior Operations Support Specialist

Details

• Frontline Sales Support: You’ll serve as a go-to resource for resolving operational blockers that slow down the sales process — from fixing record errors to assisting with quote approvals and troubleshooting common issues.
• Systems & Tooling Assistance: Help monitor and maintain the health of our sales tech stack. This includes addressing basic system errors, supporting user questions, and escalating more complex issues as needed.
• Data Integrity & Maintenance: Contribute to the accuracy of our CRM and reporting by identifying and correcting data inconsistencies, duplicates, and misalignments between contracts, opportunities, and records.
• Reporting & Process Support: Assist with building or updating reports and dashboards for the sales team and reviewing existing ones to catch errors or outdated information.
• Operational Monitoring: Support routine checks and reviews of sales data and performance indicators to ensure nothing falls through the cracks — like unassigned deals, stalled opportunities, or misrouted accounts.
• 1+ year of experience in a Sales, Sales Ops, RevOps, or CRM support role (internships count!)
• Experience using Salesforce or another CRM platform is preferred.
• Strong Excel or Google Sheets skills, including confidence working with large datasets.
• Detail-oriented and organized with a strong sense of ownership
• Curious and eager to learn new systems and sales operations best practices
• Ability to manage multiple requests and prioritize urgent issues.
• Comfortable communicating with stakeholders and asking clarifying questions
• Ability to work in a fast-moving environment with changing priorities.
• Flexible and comfortable in a fast-moving environment with shifting priorities
• Interested in a long-term path in Sales or Revenue Operations
• Experience building Salesforce reports and dashboards.
• Familiarity with AI tools such as ChatGPT, Claude or similar technologies.
• Experience working with ticketing or internal support systems.
• Understanding of common Sales processes, including leads, accounts, opportunities, ownership, and approvals.
• Experience working in a SaaS or technology company.