Customer Success Manager Brazil

Details

• Help customers get started with smooth onboarding, training sessions, and regular check-ins within the URP scope (URP = Unified Risk Platform).
• Drive resolution of client requests and technical problems. Lead the path from issue identification to confirmed closure.
• Ensure clients are fully utilizing the URP platform. Guide them through features, use cases, and platform updates.
• Create and update project plans to keep everything on track with your customers.
• Stay connected with customers and your team to ensure workflows run seamlessly.
• Spot and solve potential issues early to keep customers happy and engaged.
• Share updates about new trends, features, or anything exciting related to their projects.
• Be the go-to person for customer questions and tackle any challenges that come up.
• Prepare helpful materials and take proactive steps to ensure projects stay on course.
• Check in on customer satisfaction with surveys and feedback sessions.
• Work with the team lead to improve TI/DRP and ASM customer experience.
• Proactively monitor account health. Detect risks (underutilization, integration issues, satisfaction drops) before they become problems.
• Identify expansion and renewal opportunities. Support retention by demonstrating continuous value
• Professionals with 3 to 5 years of experience, preferably in cybersecurity or technical areas.
• Basics of Cyber Threat Intelligence, Digital Risk Protection and Attack Surface Management class information security systems.
• Strong communication skills, with an ability to communicate clearly with customers, colleagues and partners.
• Manage internal customer experience development projects (collecting and organising feedback and working with the Customer Journey Map).
• Higher education (preference is given to candidates with a technical degree).
• Fluency in Portuguese and English; Spanish is a plus.
• Please, send the CV in English.
• Work with real stakes. Group-IB investigates active cybercriminal groups, responds to breaches affecting critical infrastructure, and develops technologies used by law enforcement agencies including INTERPOL, Europol, and Afripol across 60+ countries. We've conducted 1,550+ cybercrime investigations alongside 600+ enterprise customers globally. When you join Group-IB, your work directly disrupts digital crime.
• Grow your way. Choose your own path: deepen your craft as a technical expert, step into leadership, move across to another team, or relocate to one of our Digital Crime Resistance Centers across the Americas, Europe, the Middle East & Africa, Central Asia, and the Asia-Pacific. Your growth is our growth — Group-IB's expansion across 60+ active country operations means real career acceleration.
• We fund professional certifications at company expense — whether you're pursuing CEH, CISSP, OSCP, or specialized certifications in forensics and penetration testing. You don't have to choose between doing the job and advancing your credentials.
• Work alongside industry leaders. Our Unified Risk Platform — Threat Intelligence, Digital Risk Protection, Attack Surface Management, Managed XDR, and more — is recognized by Gartner, Forrester, KuppingerCole, and Datos Insights. Frost & Sullivan named us a 2025 Global Technology Innovation Leader. When you work here, you're building technologies that set the industry standard.
• Real challenges, real expertise. You'll take on complex, real-world problems alongside adversary-centric researchers and incident response experts spread across six continents. We've built 21+ years of proprietary telemetry through 1,500+ joint investigations. No two threats look alike — and neither do the skills you'll develop.
• A team that is genuinely international. Our people come from different countries, speak different languages, and bring different perspectives. What connects us is a shared mission: fighting cybercrime and making the world safer. We care about your wellbeing and happiness as much as your output.