Software Engineering Manager- Platform

Details

• Team leadership: Line manage, mentor and grow a team of platform engineers and SREs. Build a high‑performing, psychologically safe culture that values learning, accountability and continuous improvement.
• Technical strategy & delivery: Define and execute the platform roadmap including compute, networking, storage, CI/CD and Kubernetes‑based services. Balance technical debt, reliability work and new feature delivery.
• Reliability & SLAs: Own SLIs/SLOs for platform services, drive reliability programmes, and ensure teams meet agreed availability and performance targets.
• Observability & incident management: Champion end‑to‑end observability (metrics, tracing, logging), lead major incident responses, and run blameless post‑incident reviews with actionable RCA and follow‑through.
• Automation & infrastructure as code: Promote automation-first approaches for provisioning, deployments and runbook automation using IaC and CI/CD best practice.
• Security & compliance: Work closely with InfoSec to embed secure configurations, secrets management and compliance controls into the platform lifecycle.
• Reliable, observable platform: Platform services meet agreed SLAs/SLOs and have clear dashboards, playbooks and automated remediation where appropriate.
• Reduced incident impact: Noticeable reductions in MTTD/MTTR with documented RCA actions completed and shared learnings adopted broadly.
• High‑performing team: A motivated engineering team that continually improves delivery, reliability practices and operational readiness.
• Cost‑efficient operations: Demonstrable cloud cost and capacity improvements without compromising service reliability.
• Proven engineering management experience: 3 years + leading platform, SRE or infrastructure teams in a cloud‑native environment (typically 3+ years in management plus strong hands‑on experience).
• Strong SRE/DevOps background: Hands‑on experience operating cloud services at scale with a solid understanding of SLIs/SLOs, error budgets and incident lifecycle.
• Public cloud expertise: Deep experience with AWS services (compute, networking, storage and managed services) and cloud operational patterns.
• Infrastructure as Code: Practical experience with Terraform, CloudFormation or equivalent.
• Containerisation & orchestration: Strong knowledge of Kubernetes, Helm and related ecosystem tools.
• Observability tooling: Experience implementing and operating metrics, tracing and logging stacks such as Prometheus, Grafana, ELK/OpenSearch or Jaeger.
• CI/CD & automation: Familiarity with pipeline tooling (GitHub Actions, GitLab CI, Jenkins) and automation frameworks to enable reliable delivery.
• Programming & scripting: Comfortable writing and reviewing code or scripts (Python, Go, Bash) to automate tasks and build platform tooling.
• 25 days’ holiday + bank holidays
• Option to buy or sell 5 extra annual leave days per year
• Vitality Health Insurance, including private healthcare, virtual GP access and mental‑health support
• Pension with 5% matched contribution
• Regular team‑wide and company‑wide events
• 2 volunteering days per year
• Remote‑first working environment with offices in London and Nottingham