DNA Payments
Technical Account Manager
Vaga remota de Technical Account Management com fit claro de localização do candidato.
Publicada12 de jun. de 2026
Países elegíveis1 país aceito
Sinal de senioridadeSenior
Modelo de trabalhoRemoto
Locais aceitos para candidatos
Estados Unidos
Resumo da vaga
Technical Account Manager
Requisitos e responsabilidades
Conteúdo da vaga extraído em seções para revisão mais rápida.
Job Summary:
- Works alongside the Senior Sales Managers (High Risk) as we grow the merchant/partner portfolio across game of skill.
- Proactively ensure merchant/partner go live and onboarding experiences are low friction and speedy through clearly documented process, training, and ongoing support throughout the go live process;
- Monitor the ongoing performance of the game of skill merchant/partner accounts portfolio to ensure we proactively identify problems early and act as the trusted partner
- Co-ordinate with the other teams across DNA to help resolve customer queries and problems, and ensure process improvements that support game of skill revenue growth are implemented internally
- Provide structured performance reporting to Game of Skill Merchants and Partners
- Ensure new product releases or improvement to processes are communicated and trained to the game of skill estate
- Be on hand to provide ad hoc support and guidance for merchant and partner queries.
- Ensure support tickets are resolved in a timely manner and within SLA
Required skills
- Experience:Minimum of 18 months experience in a support or customer facing co-ordination role.
- Technical Knowledge:Familiarity with payment processing solutions and related technologies (including WooCommerce)
- Customer-Centric:A strong focus on client satisfaction and a proactive approach to solving merchant queries/needs.
- Multi-Tasking:Ability to work across multiple merchants at the same time
Vagas similares
Mantenha uma lista reserva.
Stack
Use estas tags para comparar vagas remotas similares.
Elegibilidade de localização
Candidatos devem aplicar apenas quando o país do perfil estiver listado aqui.
Seu perfilPaís não definidoEntre para comparar seu país com esta vaga.
Fluxo de contratação
O WithMira mostra a vaga e depois envia candidatos para a aplicação da empresa.
1Confira fit da vaga, stack e elegibilidade de localização no WithMira.
2Abra a página de aplicação da empresa pelo link rastreado.
3Salve a vaga ou assine oportunidades similares antes de sair.