Deepgram

Solutions Architect (EST or PST)

Vaga remota de Applied Engineering com fit claro de localização do candidato.

Publicada16 de abr. de 2026

Países elegíveis1 país aceito

Sinal de senioridadeLead

Modelo de trabalhoRemoto

Locais aceitos para candidatos

Estados Unidos

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Países aceitos para candidatos estão listados (1).

Atualidade da fonte16 de abr. de 2026

Fit de localização1 país aceito

Match de stackAWS, Azure

Caminho de aplicaçãoSite da empresa

Resumo de fit da MiraPor que vale revisar esta vaga

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Match de stackAdicione skills ao perfil para compararAWS, Azure

Sinal de senioridadeLeadDefina seu nível para uma análise mais precisa.

Prontidão para aplicarSite da empresaA aplicação continua no site da empresa.

Aplicação

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Aplicação externa

Aplicando paraSolutions Architect (EST or PST)Deepgram

Fit de país1 país aceito

Caminho de aplicaçãoSite da empresa

WithMiraSalve ou assine antes de sair

Aplicação da empresa

O WithMira mantém esta vaga para descoberta. A aplicação continua no site da empresa.

Resumo da vaga

Conteúdo da vaga extraído em seções para revisão mais rápida.

Own complete post-sales customer engagements, providing direct technical guidance and solutions
Lead the technical resolution of complex customer support issues, serving as an escalation point for challenging technical problems
Design and implement systematic improvements to our support process and infrastructure
Create automated solutions and self-service tools that address common customer challenges
Analyze support ticket patterns to identify product improvement opportunities and preventative measures
Develop technical documentation, guides, and best practices that enable customers to self-solve issues
Collaborate with product and engineering teams to advocate for customer needs and influence roadmap priorities
Partner with the broader Applied Engineering team to share knowledge and balance support workload
Occasionally assist with implementation projects and pre-sales activities as needed

50% - Direct customer engagement and technical problem solving
30% - Building automation and scalable support solutions
10% - Developing documentation and self-service resources
10% - Contributing to broader Applied Engineering initiatives and pre-sales activities

Enjoy direct customer interaction and solving complex technical challenges
Are passionate about creating scalable solutions that enhance customer experiences
Find satisfaction in improving systems and processes to increase efficiency
Have a talent for identifying patterns and translating them into actionable improvements
Are energized by opportunities to apply engineering principles to customer-facing challenges
See technical support as a strategic function that drives customer satisfaction and retention

3+ years of experience in technical support, solutions engineering, or similar customer-facing technical roles
Strong software engineering background with professional development experience in at least one modern programming language, such as Python, JavaScript/TypeScript, Rust, C/C++, or similar languages
Experience developing automation solutions and improving technical processes
Proven ability to troubleshoot complex technical issues in production environments
Excellent written and verbal communication skills with the ability to explain technical concepts clearly

Experience with speech recognition, NLP, or related AI technologies
Knowledge of cloud platforms (AWS, GCP, Azure) and containerization technologies like Docker and Kubernetes (K8s)
Experience with API-first products and developer tools
Background in support automation techniques and tools

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