Delivery Solutions Architect- Startups & Emerging Enterprise

Details

• Engage with Solutions Architects to understand the full use case demand plan for prioritized customers
• Lead the post-technical-win account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts
• Be the accountable technical leader for specific use cases and customers across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, go-live, and healthy consumption of the workloads the customer has chosen to run on Databricks
• Be the first contact for any technical issues or questions related to production/go live status of agreed upon use cases within an account, often spanning multiple use cases within the largest and most complex organizations
• Leverage Shared Services, User Education, Onboarding/Technical Services, and Support resources, and escalate to subject matter experts when work falls beyond your scope or expertise
• Create, own, and execute a point of view on how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals
• Partner with Databricks Product and Engineering teams on new product innovations, private previews, and upgrades
• Develop an execution plan spanning all customer-facing technical roles and teams across the following work streams:
• Main use cases moving from ‘win’ to production
• Enablement / user growth plan
• Product adoption (strategy and activities to increase adoption of Databricks’ Lakehouse vision)
• Organic needs for current investment (e.g. cloud cost control, tuning & optimization)
• Executive and operational governance
• Provide internal and external updates to your Technical GM — KPI reporting on usage and customer health, covering investment status, key risks, product adoption, and use case progression
• Main use cases moving from ‘win’ to production
• Enablement / user growth plan
• Product adoption (strategy and activities to increase adoption of Databricks’ Lakehouse vision)
• Organic needs for current investment (e.g. cloud cost control, tuning & optimization)
• Executive and operational governance
• 5+ years of experience accountable for technical project / program delivery in Data and AI, with the ability to contribute to technical debate and design choices alongside customers
• Programming experience in Python, SQL or Scala
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role
• Understanding of solution architecture for distributed data systems
• Understanding of how to attribute business value and outcomes to specific project deliverable
• Technical program or project management, including accountability for accounts, stakeholders, and resources
• Experience resolving complex, high-stakes escalations with senior customer executives
• Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis, and managing delivery of complex programs/projects
• Track record of overachievement against quota, goals, or similar objective targets
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
• Can travel up to 30% when needed