Cursor
Technical Support Engineering Manager, Singapore, Australia
Vaga remota de User Ops com fit claro de localização do candidato.
Publicada26 de jun. de 2026
Países elegíveis2 países aceitos
Sinal de senioridadeLead
Modelo de trabalhoRemoto
Locais aceitos para candidatos
AustráliaSingapura
Resumo da vaga
Technical Support Engineering Manager, Singapore, Australia
Requisitos e responsabilidades
Conteúdo da vaga extraído em seções para revisão mais rápida.
What you’ll do
- Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development.
- Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution.
- Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support.
- Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities.
- Drive operational excellence by improving workflows, building automations, and streamlining tooling.
- Champion documentation and knowledge sharing to empower both customers and teammates.
You may be a fit if
- Prior experience as a Technical Support Engineer or in a hands-on technical support role.
- Proven track record managing or leading a technical support team in a SaaS or developer-focused company.
- Strong debugging and problem-solving skills, with a deep understanding of software development workflows.
- Familiarity with IDEs, LLMs, and AI-powered developer tools.
- Excellent communication skills with the ability to coach teams and engage with senior external stakeholders.
- Self-starter with curiosity, creativity, and a bias for action.
Vagas similares
Mantenha uma lista reserva.
Stack
Use estas tags para comparar vagas remotas similares.
Elegibilidade de localização
Candidatos devem aplicar apenas quando o país do perfil estiver listado aqui.
Fluxo de contratação
O WithMira mostra a vaga e depois envia candidatos para a aplicação da empresa.
1Confira fit da vaga, stack e elegibilidade de localização no WithMira.
2Abra a página de aplicação da empresa pelo link rastreado.
3Salve a vaga ou assine oportunidades similares antes de sair.