Enterprise Customer Success Manager

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and best practices of CodeRabbit 8. Own customer-facing communications to ensure a professional and concise message 9. Develop and present periodic reviews to customer leadership QUALIFICATIONS Great candidates often have these qualifications: 1. At least 5 years of experience in customer success or account management 2. Technical competency to understand CodeRabbit’s software and build strong relationships with highly technical prospects and key business stakeholders 3. Customer Obsession: a passion to deliver a high-quality customer experience and a curiosity to help solve their problems 4. Strong knowledge of the customer success space, including experience with negotiations and procurement processes 5. Comfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command of Message 6. Ability to establish trust at the CxO level as well as with software development practitioners 7. Familiarity with modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor 8. Excellent communication skills: business fluency in spoken and written English 9. Ability to travel about 25% of the time to meet with customers “

” Great candidates may also have one or more of these qualifications: 1. Experience with code review processes and tools 2. Familiarity with AI, software developer, and open source technologies 3. Experience with GTM at early-stage, high-growth, VC-backed startups 4. Familiarity with Git providers, e.g. GitHub, Bitbucket, GitLab, Azure DevOps 5. Experience with major cloud providers and cloud-native technologies 6. Familiarity with observability, RCA, and debugging practices OUR VALUES 1. Collaborative Humans: Prioritizing collective intelligence 2. Fearless Innovators: Turning obstacles into growth opportunities 3. Persistent Passionate Developers: Thriving on complex, long-term challenges 4. Impact-Driven Creators: Crafting intuitive tools for developers 5. Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world WHAT WE OFFER 1. Work on cutting-edge technology with real-world impact 2. Collaborative and innovative environment 3. Competitive salary, equity, and

4. Professional development opportunities Target OTE $125,000 - $225,000. To apply, please submit your resume. CodeRabbit is an equal opportunity employer, committed to diversity and inclusion.

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