Canonical
Software Support Engineer
Vaga remota de Support Engineering com fit claro de localização do candidato.
PublicadaAdicionada recentemente
Países elegíveisGlobal
Sinal de senioridadeNível aberto
Modelo de trabalhoRemoto
Locais aceitos para candidatos
Global
Resumo da vaga
Software Support Engineer
Requisitos e responsabilidades
Conteúdo da vaga extraído em seções para revisão mais rápida.
The role entails
- Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
- Maintain a close working relationship with Canonical's Field, Support and product engineering teams
- Participate in upstream communities
- Develop bug fixes, backport patches, and work with upstream for inclusion
- Review code produced by other engineers
- Demonstrate good judgment in technical methods and techniques
- Prioritize work and manage your time effectively against those priorities
- Participate in team discussions to improve processes, tools, and documentation
- Maintain clear, technical and concise communications
- Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
What we are looking for in you
- An exceptional academic track record
- Background in Computer Science, STEM or similar
- Experience with Linux and open source software
- Experience with at least one of Python, Go, C or C++ on Linux
- A drive to learn unfamiliar technology and deep-dive difficult issues
- Willingness to travel up to 4 times a year for internal events
Nice-to-have skills
- You love technology and working with brilliant people
- You are curious, flexible, articulate, and accountable
- You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
- You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
What we offer colleagues
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme & Wellness Platform
- Opportunity to travel to new locations to meet colleagues
- Priority Pass and travel upgrades for long-haul company events
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