Canonical

Cloud Support Engineer

Vaga remota de Support Engineering com fit claro de localização do candidato.

PublicadaAdicionada recentemente

Países elegíveisGlobal

Sinal de senioridadeNível aberto

Modelo de trabalhoRemoto

Locais aceitos para candidatos

Global

Posso mesmo aplicar?Sinal elegível

A vaga está marcada como aberta globalmente.

Atualidade da fonteAdicionada recentemente

Fit de localizaçãoAberta globalmente

Match de stackDocker, Kubernetes

Caminho de aplicaçãoSite da empresa

Resumo de fit da MiraPor que vale revisar esta vaga

Fit de localizaçãoAberta globalmenteEsta vaga está listada como aberta para candidatos em qualquer país.

Match de stackAdicione skills ao perfil para compararDocker, Kubernetes

Sinal de senioridadeNível abertoDefina seu nível para uma análise mais precisa.

Prontidão para aplicarSite da empresaA aplicação continua no site da empresa.

Aplicação

Aplicar no site da empresa

Aplicação externa

Aplicando paraCloud Support EngineerCanonical

Fit de paísGlobal

Caminho de aplicaçãoSite da empresa

WithMiraSalve ou assine antes de sair

Aplicação da empresa

O WithMira mantém esta vaga para descoberta. A aplicação continua no site da empresa.

Resumo da vaga

Conteúdo da vaga extraído em seções para revisão mais rápida.

Investigate issues reported by customers by researching and escalating issues
Work to resolve complex customer problems related to Canonical’s portfolio of products.
Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
Participate in a regular weekend working rotation.
Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.

Professional written and spoken English with excellent presentation skills
Exceptional academic track record from both high school and university
Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
Track record of going above-and-beyond expectations to achieve outstanding results
Hands-on and extensive working experience in supporting Linux systems including 3 or more of:
Virtualization / Cloud - primarily using KVM or OpenStack.
Containers - especially with Docker, LXD/LXC, or Kubernetes.
Storage technologies - block, object and network.
Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
Cloud computing expertise in provisioning, monitoring, orchestration, etc.
Advanced troubleshooting experience:
Linux integration with other environments (authentication/directory services, network file systems, etc.).
Ability to navigate effectively stack traces and logs, and advise on next steps.
Solid understanding of OS and Application level bugs and when to escalate to the correct team.
Programming fundamentals in any language.
Extensive Customer support experience is key:
Customer needs are top priority.
Communicate professionally, emphatically, clearly and set the right expectations.
Ability to travel internationally twice a year for company events up to two weeks long.

Virtualization / Cloud - primarily using KVM or OpenStack.
Containers - especially with Docker, LXD/LXC, or Kubernetes.
Storage technologies - block, object and network.
Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
Linux integration with other environments (authentication/directory services, network file systems, etc.).
Ability to navigate effectively stack traces and logs, and advise on next steps.
Solid understanding of OS and Application level bugs and when to escalate to the correct team.
Customer needs are top priority.
Communicate professionally, emphatically, clearly and set the right expectations.