Resumo da vaga

Mid-Market Account Manager, Retail

Requisitos e responsabilidades

Conteúdo da vaga extraído em seções para revisão mais rápida.

You Will

  • Own and maintain relationships across a portfolio of ~160 strategic retail sellers, driving account expansion, retention, and satisfaction
  • Consult with business owners and operators to uncover opportunities across operations, payments, and commerce
  • Design and implement customized solutions that drive measurable business results
  • Act as the voice of the customer, advocating for upmarket seller needs with Product, Engineering, and Operations teams
  • Collaborate cross-functionally with Account Executives, Product Managers, and Solution Engineers to deliver integrated, scalable outcomes
  • Where and when appropriate, visit customers in-person for negotiations and/or churn prevention
  • Negotiate and manage contracts and pricing, ensuring mutual wins and long-term success
  • Deliver white-glove support, resolving critical issues and proactively driving engagement

You Have

  • 5+ years of experience in sales or account management, ideally within SaaS, payments, or POS technology
  • Proven success growing and retaining a book of business
  • Consistent overperformance on key metrics and revenue targets
  • Strong discovery and consultative selling skills
  • Retail industry experience preferred, but not required
  • Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
  • Demonstrated success retaining and expanding strategic accounts
  • Experience negotiating contracts and pricing with senior stakeholders
  • Exceptional written and verbal communication skills – storytelling is central to this role
  • Creative, strategic problem-solver who thrives in ambiguous environments
  • Growth mindset, empathetic collaborator, and positive team player
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