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Enterprise Seller Onboarding (ESO) Technical Project Manager
Vaga remota de 20408 S&M - Sales - Square RevOps & Enablement com fit claro de localização do candidato.
PublicadaAdicionada recentemente
Países elegíveis27 países aceitos
Sinal de senioridadeLead
Modelo de trabalhoRemoto
Locais aceitos para candidatos
Resumo da vaga
Enterprise Seller Onboarding (ESO) Technical Project Manager
Requisitos e responsabilidades
Conteúdo da vaga extraído em seções para revisão mais rápida.
The Role
- Engage with sellers pre-sale to support discovery, scoping, planning, and solution validation.
- Advise on and document Square’s first-party product capabilities (including the Square developer platform and its public APIs) and limitations to ensure clear, accurate expectations are set with prospective sellers.
- Own and manage multiple complex onboarding projects concurrently, balancing competing priorities, timelines, and resource constraints.
- Build strong cross-functional partnerships with Sales & Account Management, Customer Success, Solutions Engineering, Partner Engineering, Product, Marketing, and Engineering teams.
- Collaborate effectively with technical partners and clearly communicate technical requirements to both technical and non-technical stakeholders.
- Evaluate third-party partner integrations (POS peripherals, ERP systems, loyalty platforms, eCommerce, etc.) for compatibility and feasibility with Square's platform.
- Proactively identify and manage risk throughout the onboarding lifecycle, ensuring consistent stakeholder communication and successful outcomes.
- Support data entry and data migration activities as part of the onboarding process for select sellers.
- Maintain deep expertise in Square’s first-party products and developer platform and ecosystem, providing guidance on technical and product capabilities to optimize the seller experience.
- Act as a liaison between enterprise sellers and Product teams, translating complex requirements into actionable feature requests and roadmap input.
- Triage and drive resolution of technical issues during onboarding, partnering with internal stakeholders to unblock sellers.
- Demonstrate professionalism, collaboration, and strong executive presence while working under deadlines with internal and external stakeholders.
You Have
- 6+ years of experience in a customer-facing role and 4+ years of experience in project management, implementation, or onboarding roles.
- Experience working with RESTful APIs, webhooks, OAuth, and/or SDK integrations in a professional capacity.
- Ability to understand and reason about system architectures, third-party integrations, and multi-system data flows.
- Ability to understand developer documentation, API references, and technical project tracking tools.
- Proven ability to manage multiple complex projects simultaneously across competing priorities, timelines, and resources.
- Strong ability to distill complex enterprise requirements into tailored solutions and communicate technical concepts clearly and concisely.
- Working knowledge of project management methodologies, tools, and best practices.
- Experience in the POS, payments, or broader technology industry.
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