Enterprise Account Manager

Details

• Be the Voice of Cash App and Afterpay: Represent Block to top-tier Enterprise Merchants as a thought-leader in the payments landscape and demonstrate Block’s value as a growth driver for our commerce partners
• Quarterback Deals: Be responsible for complex negotiations (expansions & renewals) and execution for the Block organization through methodical deal management based on milestone tracking, KPIs, and partner alignment on opportunities of mutual interest
• Craft Account Strategy: Develop cohesive, well-researched and data-driven account roadmaps for your entire book of business that maximize growth for Block and the partner. Effectively communicate with senior decision makers at the largest brands in the world. Negotiate hard yet pragmatically, using data and principles to inform your strategy.
• Be a Team Player: Partner closely with cross-functional teams to drive deals forward, including Sales, Marketing, Finance, Product, Risk, Legal, Operations, Customer Service; and with external partners’ cross-functional teams
• Be the Voice of the Merchant: Represent market feedback and sentiment internally, advocating for your clients while balancing against the needs and constraints of our business, by aggregating and delivering key insights across the organization in a structured, consistent, and proactive manner.
• 10+ years experience in high-growth environments in an account management, strategic partnerships, business development or strategy role, preferably in a fast-moving technology company
• Strong executive presence, with demonstrated ability to communicate, influence and earn trust with senior leaders and other stakeholders, ask the right questions, and use sound business judgment internally and externally at large companies, including at the C-suite level
• A high familiarity and comfort with how product development works. You hold your own interfacing with stakeholders across disciplines (technical, marketing, product), and you have credibility with your internal product and engineering colleagues.
• A self-starter mentality and deep comfort operating in ambiguity and frequent change, while still delivering results
• A hunger to problem solve with analytical rigor. You’re a killer relationship manager and strategic thinker who comes armed to internal and external conversations with the right data and analysis to make a convincing argument. You are an expert negotiator with a strong understanding of commercial contracts and financial models.
• An operational and execution-biased mindset, with an ability to lead cross-functional teams (without formal management authority) through complex initiatives, relationships and organizations by setting a clear vision and project managing diligently