Staff Technical Account Manager

Details

• 6+ years in a customer-facing technical role (Technical Account Manager, Solutions Engineer, or Implementation Consultant) within a SaaS or security focused B2B environment.
• Proven ability to lead technical onboarding and implementation conversations with both technical and business stakeholders throughout the entire post-sale journey with the most complex customer requirements.
• Strong communication, storytelling, and demo skills. You are able to translate complex technical concepts into clear business value.
• Extensive experience driving customer adoption, expansion, or renewal through proactive technical engagement.
• Advanced understanding of modern security frameworks and identity protocols (e.g.,SSO, SCIM, SAML, OAuth), and how they support compliance standards such as SOC 2, ISO 27001, and GDPR.
• Extensive experience with the identity space and a deep understanding of how the space is adapting to modern work environments.
• Must be able to work autonomously in a remote-first environment, while collaborating cross-functionally as a trusted subject matter expert in your domain.
• Strong familiarity with AI technologies and the ability to advise customers on evolving product roadmaps.
• Deep experience mentoring peers, shaping enablement, and improving customer lifecycle processes.
• Strong ability to develop new/improved team practices, processes, models, and metrics based on research and best practices.
• Experience with 1Password (or other password managers), SaaS lifecycle management, MDM or device posture tools is a strong plus.
• Own our most complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal.
• Lead technical implementation, including integrations, configuration, and security reviews.
• Act as the technical advisor for our most complex accounts, ensuring customers are set up for long-term success.
• Partner with Customer Success Managers to proactively identify risks, drive expansion opportunities, and maximize customer value while minimizing contraction/churn and identifying opportunities to expand the use of our products.
• Contribute to strategic customer health reviews and success planning across the full 1Password ecosystem.
• As a Staff level IC, you’ll assist leadership in a team lead capacity by supporting admin tasks including, but not limited to, call assignments, technical 1:1s, and co-lead/lead team meetings.
• Represent the customer voice internally by partnering with Product, Marketing, and Support as a subject matter expert on our products.
• Create and maintain resources (playbooks, knowledge base, etc) that scale customer impact in close partnership with leadership.
• Mentor other team members, contribute to enablement, and shape scalable processes.
• Act as an escalation point for highly complex technical challenges and strategic accounts.
• Occasionally represent 1Password at customer meetings, industry events, or team offsites (some travel may be required).