Supabase
Database Support Engineer (AMER)
Vaga remota de Support com fit claro de localização do candidato.
Publicada17 de dez. de 2025
Países elegíveis27 países aceitos
Sinal de senioridadeNível aberto
Modelo de trabalhoRemoto
Locais aceitos para candidatos
Resumo da vaga
Database Support Engineer (AMER)
Requisitos e responsabilidades
Conteúdo da vaga extraído em seções para revisão mais rápida.
What You’ll Be Responsible For
- Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
- Provide consultative, proactive advice to optimize workloads, avoid common pitfalls, and offer tailored advice to our most advanced users.
- Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid reproduction steps.
- Ask smart, targeted questions that turn incomplete reports into actionable cases.
- Communicate clearly and empathetically with users of all levels—especially during high-impact or time-sensitive situations.
- Spot patterns across tickets and recommend improvements to documentation, tooling, and the product itself.
- Mentor junior team members and help raise the overall bar for support quality.
You Might Be a Good Fit If
- Experience: You have 7+ years in technical support, databases, backend engineering, SRE, or a similar field.
- Postgres Expertise: You know PostgreSQL deeply—autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals.
- Performance: You’re strong in high-performance SQL and query optimization.
- Troubleshooting: You’re comfortable troubleshooting complex setups, including multi-tenant schema patterns.
- Distributed Systems: You can debug edge functions and understand distributed system behavior when failures get tricky.
- Data Integrity: You’ve handled data migration issues (pg_dump/restore, schema drift, failed migrations) and know how to recover safely.
- Cloud Infrastructure: You have hands-on experience with cloud hosting providers like AWS.
- Technical Environment: You’re comfortable in terminal and Linux environments.
- Mindset: You thrive in high-volume situations and can form/test assumptions quickly.
Timezones & Logistics
- Role: Full-time position.
- Location: Required residence in North or South American time zones (we do not believe in the sustainability of overnight shifts).
What We Offer
- Fully RemoteWe hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
- ESOPEvery team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
- Tech AllowanceUse this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
- Health BenefitsSupabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
- Annual Off-SitesOnce a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
- Flexible WorkWe operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
- Professional DevelopmentEvery team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
About the Team
- 280+ team members
- 55+ countries
- 20+ languages spoken
- $500M raised
- 500,000+ community members
Details
- Team Leads
- Future teammates
- Someone cross-functional from product, growth, or engineering (depending on the role)
- Someone from our leadership/founding team
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