Customer Solution Architect Team Lead (AMER)

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Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers.
Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal.
Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy.
Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts.
Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones.

Lead and review technical discovery led by CSAs to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success.
Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers, helping them clearly articulate the value of the Supabase platform and team.
Collaborate with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform.

Support your team in defining and executing proof-of-value scopes that balance business outcomes with low-friction onboarding.
Ensure CSA-owned timelines, success criteria, and engagement tactics result in a high proof-to-conversion success rate.
Build reusable onboarding flows (email sequences, docs, templates, webinars) that accelerate time-to-value for new customers.

Help your team build detailed account plans focused on both short-term adoption and long-term expansion opportunities.
Provide ongoing technical coaching for CSAs conducting architecture reviews, schema design evaluations, and performance tuning for production workloads.
Partner cross-functionally to advocate for customer feedback, share emerging customer needs with Product & Eng, and communicate roadmap milestones back to customers.

Coach CSAs to act as internal and external champions of Supabase, building trust with customers through consistency, clarity, and deep product expertise.
Uphold a standard of excellence in customer engagement, ensuring Supabase becomes embedded in the way our customers build.

6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering.
2+ years of people management or team leadership experience, ideally in a high-growth, technical startup environment.
Strong background with relational databases (PostgreSQL preferred), with a deep understanding of schema design, indexing, and query performance.
Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js.
Clear, confident technical communicator and storyteller. Must be able to distill complex technical topics into actionable outcomes for customers and team members alike.
Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across teams.
Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards.

Fully RemoteWe hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
ESOPEvery team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
Tech AllowanceUse this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
Health BenefitsSupabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
Annual Off-SitesOnce a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
Flexible WorkWe operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
Professional DevelopmentEvery team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.

Team Leads
Future teammates
Someone cross-functional from product, growth, or engineering (depending on the role)
Someone from our leadership/founding team

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