Semgrep
Senior Technical Support Engineer
Vaga remota de Support com fit claro de localização do candidato.
Publicada9 de jun. de 2026
Países elegíveis1 país aceito
Sinal de senioridadeSenior
Modelo de trabalhoRemoto
Locais aceitos para candidatos
Estados Unidos
Resumo da vaga
Senior Technical Support Engineer
Requisitos e responsabilidades
Conteúdo da vaga extraído em seções para revisão mais rápida.
Details
- This role is fully remote.
What you’ll do
- Understand, reproduce and resolve complicated technical issues supporting AppSec Engineers, Security Engineers, and Software Engineers.
- Drive an operational mindset with managing support tickets - ensuring data and systems are updated to resolve tickets and identify areas of improvement for the customer experience.
- Be the voice of the customer to help prioritize recurring feature requests with our product and engineering teams.
- Help our team scale over time - write documentation, create troubleshooting playbooks, develop new tooling/training/processes that drive efficiency.
- Participate in on-call duties to cover urgent tickets for regional holidays, Semgrep company holidays, and a global rotation for weekend support.
You are ideal for this role if you have
- Excellent written and verbal communication skills.
- A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git.
- Familiarity with Web Application Security concepts including OWASP Top 10.
- Basic understanding of API and Webhooks.
- A genuine interest and passion for helping solve problems, with a high degree of empathy for the customer experience.
- 2+ years of experience working in a technical customer support role or former experience as a software engineer.
- Ability to work 9am - 6pm local time Monday through Friday; plus availability for rotational on-call support for weekend/holiday rotation.
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