Senior Technical Services Engineer

Contenido del rol extraído en secciones para revisar más rápido.

5+ years of relevant experience, and 3+ years of search expertise (Elasticsearch (ELK Stack), Lucene, Solr or similar)
5+ years of experience with administering RDBMSs such as Oracle, Postgres, mySQL etc. MongoDB experience is preferred.
Experience with Database Performance tuning and benchmarking
Strong diagnostic/troubleshooting aptitude, with significant experience troubleshooting end-to-end technical issues in production environments
Solid fundamentals in Linux, Networking, and Diagnostics
Experience with scalable and highly available distributed systems
Excellent written and verbal communication skills in English
Patience, empathy and a genuine desire to help people
Ability to think on your feet, remain calm under pressure, and solve problems in real-time
A B.Tech / B.S. or equivalent work experience; if you don’t have a Computer Science degree, but think you can do the job, apply anyway!

Experience with Algolia, Lucidworks, Pinecone, Milvus, or similar
Experience with database programming and data models
Advanced experience with Operating System and Networking Core concepts
Certifications - MongoDB, RHCE, Cloud Provider Certifications
Previous SaaS Support Experience
Experience creating Generative AI applications, familiarity with LLMs, Vector Stores, and the latest GenAI paradigms

Support and guide our strategic customers, focus on day-to-day resolution and proactively drive progress
Work closely with your team and our customers to identify, characterize, solve & recover from problems raised to the Technical Support team
Resolve technical issues through diligent research, reproduction, and troubleshooting, log and server analysis using industry standard as well as bespoke in house developed tools
Build and create standard methodologies for technical troubleshooting across different technologies, and craft Knowledge Articles that contribute to our self-serve support portal
Review and test new features before they are publicly available, including creating internal and customer facing assets, such as knowledge base articles or FAQs
Proactively identify improvement to business processes and policies to solve problems and get things done
Be an advocate for customers’ needs.
Gather feedback from customers and engage the engineering, product, sales and marketing teams to improve our product through regular touchpoints and data driven reporting from the field
Act as focal point and technical subject-matter-expert for assigned customers and their application deployments in Atlas
Coach and mentor junior engineers on the team in new or emerging product areas, as well as cross-training peers in specialty topics

Core database server
Atlas (fully managed cloud database service)
Atlas Full-Text Search, Atlas Vector Search, Atlas Data Lake, Realm and Charts
Other Tools and connectors - Ops/Cloud Manager, Compass, Connector for BI, Connector for Spark
Market-relevant, complementary technologies e.g. Apache Kafka, Kubernetes
Modern and popular architecture design patterns, methodologies and concerns e.g. microservices, DevOps, cloud, security

Roles similares