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Staff Backend Engineer- Application Core Services, Stacks| Canada| Remote | WithMira

Role overview

Staff Backend Engineer- Application Core Services, Stacks| Canada| Remote

Requirements and responsibilities

Readable role content extracted into sections for faster review.

The Opportunity:

Design, build, and operate reconciliation systems, including the SSS backend, to track desired stack state, detect and repair drift across stack templates, grafana.com state, Hosted Grafana, and actual customer stack configuration
Collaborate across SSS, grafana.com, and deployment configurations to ensure stack lifecycle workflows remain reliable, observable, and resilient
Improve operational efficiency by reducing deployment complexity (e.g., aiming for single PR regional SSS deployment) and contributing to the Stack Config Reconciliation project
Manage rollout mechanisms for provisioned plugins, dashboards, data sources, Grafana versions, release channels, and stack-level configuration
Support new region and cluster rollouts, including the operational paths required to bring stacks online safely in new Grafana Cloud regions
Improve incident response and recovery paths for stack misalignment, reconciliation failures, plugin rollout issues, and Hosted Grafana integration failures
Partner with Product, Hosted Grafana, Infrastructure, Support, and adjacent AppCore squads on customer-impacting stack lifecycle work
Contribute to roadmap planning, technical design, OnCall improvements, and long-term simplification of stack operations
You will help own the production behavior of the systems you build. That includes improving runbooks, dashboards, alerts, reconciliation safety, rollout controls, and recovery procedures. You should be comfortable debugging across service boundaries and making careful changes in systems that affect customer stacks

The Opportunity:

Writing efficient, readable, and easy to maintain code
Designing new microservices or systems
Collaborating with teammates and other departments to reach consensus on proposed solutions
Coordinating with product and UX when needed
Responding to customer requests and feedback
When ready, participating in our follow-the-sun OnCall rotation
Participating in team decisions, such as roadmap planning and prioritization

The Opportunity:

You have at least 1 year of fully remote work experience
You have worked on a big SaaS platform and dealt with common distributed systems problems (e.g. scalability, multi-tenancy, data isolation, HA, …)
Have professional experience with Golang and be willing to work across both backend service and application code
Care deeply about developer and user experience and the quality of the products that you work on
Have some experience with delivering projects from gathering requirements, and brainstorming ideas to shipping a product to the customer’s hands in a self-driven way
You write clean, robust, well-tested software that other engineers can understand, operate, and maintain
Have experience with mentoring junior engineers in a collaborative but asynchronous environment
Can take on complex challenges and break them down to achieve tight learning loops: to analyze, design, and build modular solutions, deliver MVPs, gather data and feedback, and then progress iteratively
You are willing to work across teams. Your work has to be aligned with the needs of other squads and external stakeholders. You make your plans transparent, bring stakeholders on board, and are open to feedback and suggestions
Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.)
Experience participating in blameless incident response and writing high-quality post-incident reviews

The Opportunity:

Experience with TypeScript/Node.js
Experience with Kubernetes control-plane patterns, operators, reconcilers, or desired-state systems
Experience with Jsonnet/Tanka, Terraform, Flux, Argo, or similar deployment/configuration tooling
Experience working on SaaS provisioning, tenancy, regional expansion, plugin rollout, or customer lifecycle systems
Experience with incident response involving configuration drift, partial failure, or cross-service state mismatch

Details

100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication – Expect open decision-making and regular company-wide updates.
Innovation-Driven – Autonomy and support to ship great work and try new things.
Open Source Roots – Built on community-driven values that shape how we work.
Empowered Teams – High trust, low ego culture that values outcomes over optics.
Career Growth Pathways – Defined opportunities to grow and develop your career.
Approachable Leadership – Transparent execs who are involved, visible, and human.
Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

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