GitLab
Customer Success Engineer, EMEA
Vaga remota de Customer Success com fit claro de localização do candidato.
PublicadaAdicionada recentemente
Países elegíveis59 países aceitos
Sinal de senioridadeNível aberto
Modelo de trabalhoRemoto
Locais aceitos para candidatos
Resumo da vaga
Customer Success Engineer, EMEA
Requisitos e responsabilidades
Conteúdo da vaga extraído em seções para revisão mais rápida.
An overview of this role
- Engage with customers, via Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance
- Providing technical, architectural and best practice guidance
- Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion
- Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer’s business objectives
- Focus on solution-based programs that are customized to fit an individual customer’s needs
- Develop and collaborate on customer workshops, demos, and other enablement
- Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners
- Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others
- Contributes to our docs, YouTube channel, and other enablement programs such as the Digital Journey
An overview of this role
- Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement
- Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
- Specialize in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizations
- Technical experience in development or systems engineering
- Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
- Have demonstrated the ability to become a trusted technical advisor to customer and business leaders
- Exceptional verbal, presentation, and written communication skills
- Excellent time management and ability to work with several different teams at any given time
How GitLab Supports Full-Time Employees
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
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Elegibilidade de localização
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Ver todos os 59 países aceitos
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Fluxo de contratação
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