Senior Manager, Solutions Engineering

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Minimum of 3 years in a prior leadership role, with minimum of 10-years related industry experience.
Demonstrable experience in coaching, leadership skills or team management.
Demonstrable experience in understanding and solving escalations, team issues or other management related scenarios.
Proven track record of successfully partnering with account executives and customer success teams to deliver solutions to customers.
Proven track record in technical pre-sales domain.
Proven knowledge of the enterprise market in Switzerland.
Cultivate cross SE team/office coordination, keep us all connected as one team.
Facilitate knowledge transfer between SE teams.
Ensure the team learns from the great ideas of single team members.
Ensure mistakes are not repeated within the team.
Develop strong relationships outside of SE organisation to aid in escalation of issues. (product/support/engineering/special projects/marketing/legal/etc).
Maintain strong communication with Account Executives and Customer Success leads.
Keep the pulse of the team: who is happy, productive, performing. Know each member’s strengths and how they would each like to develop.
Exemplify and cultivate positive culture traits.
Provide support and confidence to team members.
Cultivate a very open communication environment. Criticism is welcome and appreciated.
Maintain a culture of independence amongst team members while offering advice to team members on how to improve.