Sr. Engineering Manager (India Engineering Leader)

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Building and maintaining some of the most important integrations in the Zapier product
Collaborating with Customer Success, Support, and Sales to understand and invest in the integrations securing our most valuable enterprise deals
Ensuring continued customer satisfaction by quickly resolving issues with these integrations
Embedding AI into both the product experience and the team's own engineering workflows to dramatically accelerate delivery

Manage two teams (roughly 8–10 engineers combined, including senior and staff-level ICs), either directly or through tech leads and a future EM hire
Run weekly 1:1s, team meetings, and skip-levels; build rapport and trust with every engineer
Coach senior engineers on technical leadership, scope, and influence; grow the next generation of tech leads and managers on your teams
Own performance management end-to-end: expectations, feedback, reviews, promotions, and when necessary, performance improvement plans

Define and track what "good" looks like for your teams — delivery predictability, quality, incident response, customer satisfaction, engineer engagement — and make the data visible
Identify and remove systemic blockers before they become delivery problems
Keep leadership and peer teams informed through 1:1s, async update posts, and regular hangouts

Champion AI-assisted development across your teams: coding assistants, agentic workflows, LLM-powered internal tools, and AI-augmented code review
Identify the highest-leverage places to apply AI to your team's engineering process — code generation, testing, documentation, on-call, customer issue triage, integration maintenance — and ship measurable improvements
Set the bar for what an AI-native engineering team looks like at Zapier, and share those learnings with peer teams
Stay current on AI/ML trends and help shape how Zapier's integrations leverage LLMs in the product itself

Be the most senior engineering presence on the ground, representing Zapier's engineering org locally
Partner with Recruiting on India hiring strategy, pipeline health, and interview quality
Ensure new hires in India ramp quickly and feel connected to the broader globally distributed team
Foster a strong local engineering culture — community, learning, and cross-team collaboration across India-based Zapiens
Act as an escalation point for site-level operational and people matters

Partner with your Product and Design peers to deliver customer and company value
Shape architectural decisions for the most critical integrations in the product
Participate in code reviews and design reviews, spreading technical knowledge and moving it to documentation where appropriate
Use customer feedback to guide your teams through trade-offs; know when to be rigid on quality and when to be flexible on scope
Work directly with cross-functional stakeholders (Customer Success, Support, Sales) to ensure our integrations serve their needs

Recruit, onboard, and train new engineers, and contribute to continuous improvement of hiring practices in Engineering
In addition to standard incident escalation practices, organize your teams to resolve technical issues with our integrations and answer questions from internal teams

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