Operations Analyst

Details

• Review account activity and make informed decisions using AI-assisted analysis. You'll investigate payment approval requests, flag anomalies through pattern recognition tools, and make sound judgment calls on approval or escalation, combining human judgment with AI insights.
• Identify suspicious activity and fraud patterns. Learn about regulatory requirements as they come up and help implement them in your day-to-day work. Use AI tools to rapidly surface anomalies and patterns, freeing you to focus on the judgment calls that matter most.
• Suggest process improvements that could make things more efficient or reduce risk. Document what you learn and share it with the team.
• Balance compliance with user experience by using AI to process large datasets, draft communications, and analyze trade-offs at scale. Work cross-functionally with product, support, and business teams to make decisions that reduce risk and support scalable growth.
• Strong analytical and problem-solving skills with exceptional attention to detail. You can take a messy situation, break it down, and see the pattern.
• Familiarity with AI tools and a willingness to experiment with them for productivity. You don't need deep AI expertise, but you're comfortable learning to use LLMs, data analysis tools, or automation platforms to augment your work.
• Clear communication and genuine collaboration. You work well across teams, explain complex topics simply, and aren't afraid to ask for context.
• Comfort with multitasking, prioritization, and staying organized amid competing demands.
• An ownership mindset and genuine curiosity. You take responsibility for outcomes, seek continuous improvement, and think about how decisions affect users.
• At least 2 years in an operational, compliance, or related role. Startup or fintech experience is a plus; what matters more is your adaptability and hunger to grow.
• Competitive pay and equity. Base salary for this role: $95k to $105k.
• Real benefits. 100% covered health (US), unlimited PTO, 12-16 weeks paid parental leave.
• Fully remote. Work from anywhere in the Americas.
• Great culture. Read more about how we work in our public handbook.