Developer Support Engineer

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Serve as the first point of contact for developer inquiries across support channels (tickets, community, Slack, email)
Triage and prioritize inbound issues, ensuring clear ownership and timely responses
Reproduce and validate issues where possible, collecting logs, SDK versions, and environment details
Provide initial troubleshooting or workarounds to unblock customers quickly
Escalate more complex issues to internal teams with crisp summaries and context
Document learnings and contribute to internal and external knowledge bases
Identify trends or recurring issues and collaborate with the team to improve documentation, tooling, and product experience

Required minimum of Bachelors degree in STEM (Computer Science preferred)
4+ years of experience in developer support, or a customer-facing engineering role
Strong problem-solving skills with a methodical approach to debugging
Experience with APIs, SDKs, and networking basics (HTTP, WebRTC, WebSocket, SIP)
Clear track record of written and verbal communication (someone who can explain technical details concisely)
Experience using tools like Postman, curl, Wireshark, and browser dev tools
Curious and empathetic, always keeping the developer’s perspective in mind

Experience with real-time infrastructure frameworks and protocols such as WebRTC, SIP, or cloud communications APIs
Familiarity with AI and agent platforms, including voice AI systems or frameworks that combine speech, reasoning, and real-time interaction
Experience using ticketing or issue-tracking tools like Linear, Jira, or Zendesk
Basic scripting or automation experience for improving internal workflows or triage efficiency