Engagement Manager

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Engagement Lifecycle Management: Manage the full engagement lifecycle from SOW review through closeout, including planning, execution, risk management, scope management, and handoff
Customer Communication & Relationship Management: Serve as the primary point of contact for customers — deliver status updates, manage expectations, handle escalations, and negotiate scope changes
Multi-Engagement Management: Manage 5–8 concurrent technical engagements simultaneously while maintaining quality and meeting deadlines
Cross-Functional Coordination: Coordinate with Solution Architects, AI Engineers, Sales, Support, Enablement, and Product/Engineering teams; manage resource allocation and capacity planning
Risk & Issue Management: Proactively identify risks and issues, develop mitigation strategies, track resolution, and ensure deliverables meet quality standards

You have 5+ years of engagement or project management experience, preferably with technical or software engagements
You've managed multiple concurrent engagements and know how to keep quality high across all of them
You have strong experience working with enterprise customers and leading customer-facing communication
You've coordinated cross-functional technical teams — engineers, architects, product — and managed resource allocation
You're experienced with project management tools such as Linear, Jira, Asana, or similar
You've handled scope change management and complex stakeholder dynamics
You have start-up DNA: you thrive in fast-paced, ambiguous environments and don't wait to be told what to do
You're a natural communicator — clear, direct, and effective with both technical teams and executive stakeholders

You are motivated to build something great: you hold a high bar for quality, craft, and impact
You embrace hot takes: you share informed opinions, challenge the status quo, and engage in constructive debate
You operate with maximum agency: you take ownership, move work forward independently, and help others unblock
You run to the roar: you lean into hard problems, ambiguity, and fast-moving challenges